Accounts Receivable Lead

Crown Linen Service • Brockton, MA

4d • $30 - $35

About The Position

Accounts Receivable Lead - Brockton, MA Pay: $30–$35/hour (based on experience) Schedule: Monday–Friday (weekends & holidays off) Who Are We? Crown Uniform & Linen Service was founded as a family business in 1914 and has been a leading provider of uniform and linen services in New England for over 105 years. We remain family-owned and committed to building long-lasting customer relationships by providing efficient, cost-effective solutions with a personal touch. A career at Crown is not just another job-we believe our success is driven by strong teamwork, and we invest in long-term relationships with our employees. If you'd like to be part of a winning team that values your contributions and depends on you for future success, apply today! What is an Accounts Receivable Lead? The Accounts Receivable Lead oversees day-to-day AR and collections activity while remaining hands-on with key tasks such as collections outreach, posting and reconciling payments, and resolving account discrepancies. This role serves as a go-to resource for AR processes, supports accuracy and timeliness in receivables, and partners with internal teams to improve cash flow and customer experience.

Requirements

• College degree or equivalent experience (additional education in accounting/finance is a plus)
• 3+ years of Accounts Receivable and/or Collections experience (lead or senior experience strongly preferred)
• Strong understanding of basic accounting principles and AR best practices
• Strong math and reconciliation skills with high attention to detail
• Speedy, accurate data entry skills
• Ability to perform mathematical computations (percentages, fractions, addition, subtraction, multiplication, division) quickly and accurately
• Strong communication skills for customer outreach and internal coordination
• Comfortable handling confidential payment information

Responsibilities

• Lead daily AR/collections workflow and serve as the escalation point for complex accounts
• Make daily collection calls and support consistent follow-up practices
• Conduct account research and analysis; identify trends, disputes, and root causes
• Accurately post payments to customer accounts using ABS
• Reconcile and resolve account discrepancies
• Maintain spreadsheets using strict confidentiality with customer credit card information and check-by-phone information
• Send statements to outstanding customers
• Interact with customers to resolve outstanding issues and negotiate payment solutions when appropriate
• Provide customer service for customer inquiries regarding payment history
• Print monthly aging reports and review results
• Ensure AR documentation is organized; sort and file documents after posting

Benefits

• Monday–Friday schedule with weekends and holidays off
• Industry-leading benefits package, including paid vacations and holidays, group health, dental, LTD and life insurance, and other benefits
• 401(k) plan with a company match
• Competitive hourly pay ($30–$35/hour)
• Ongoing training and upskilling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level