Accounts Receivable Manager

DGI Supply Career•Vernon Hills, IL

4d•$80,000 - $85,000•Remote

About The Position

As a Accounts Receivable Manager, you’ll help lead a group of Accounts Receivable team members who discuss delinquent accounts with account holders over the telephone. The Accounts Receivable Manager is responsible for ensuring that individual team members deliver and meet performance expectations, and that the team meets its goals. You’ll analyze the accounts receivable team member performance and recommend improvements to accounts receivable and collections training, approach, systems, etc. You’ll also provide consistent, supportive, and constructive feedback to each team member on the quality and quantity of their work. In addition, you will lead special projects that will help us move our business forward as assigned.

Requirements

College Degree or equivalent work experience desired
5+ years of previous accounts receivable or collections experience required; experience within distribution industry highly preferred
Excellent communication, organization, analytical and problem-solving skills
Ability to coach team members to both be assertive and guest focused, to inspire them to perform at their best, and to manage performance when it’s not meeting expectations
Excellent organization, multi-tasking, attention to detail and follow up skills
Ability to prioritize and manage multiple responsibilities
Intermediate knowledge of MS Office (Word, Outlook, Excel, Teams)
Comfortable working in a fast-paced team environment
Bilingual in English & Spanish a plus
Professional maturity, integrity and a positive attitude.
Strong ability to work well under pressure
Passionate, Adaptable, Customer Focused and Teamwork oriented
Ability to balance both project work and team coaching
Strong sense of urgency and accountability
High level of integrity and self-starter who is motivated and driven

Responsibilities

Train, direct and oversee the accounts receivable and cash application team
Making hiring decisions, providing feedback on performance; development to ensure career growth and promote succession planning
Creating weekly schedule for the Accounts Receivable Team for business coverage
Completes performance reviews and time management needs for the team
Running credit cards for authorization for online ordering accounts; processing credit card payments
Regularly monitors unapplied cash and provides assistance when needed
Working with multiple departments to gather information (e.g. returns, accounts payable, sales) for customers to answer questions and resolve issues; working to correct invoice issues and concerns
Daily outbound accounts receivable and collection calls and emails to customers regarding account status and providing payment details
Prepare and present account status reports to management upon request
Maximize recoveries through customer contact, skip tracing, or other means necessary with any actions taken to be in full compliance with all applicable laws and regulations
Enlist the efforts of sales and senior management when necessary to accelerate the accounts receivable / collection process
Work with customers to reschedule, rewrite, or extend payments when necessary; providing customers with copies of invoices or statements as requested
Utilize customer portals to submit and re-submit (as necessary) invoices and supporting documents for payment; supervise entries on portals by subordinates.
Support daily credit activity to include review and release of pending orders as well as day to day credit and collections duties
Develop action plans to cure delinquency while following proper processes and procedures
Coordinate with Credit, Sales, dealers, and other personnel to effectively utilize all resources to maximize productivity
Releasing orders for customers; working with management for approval on exceptions
Create demand letters and formulate emails to contact customers regarding delinquency
Document all interaction with customers and vendors to ensure reporting accuracy
Make recommendations to Senior Management and Asset Management in regard to securing collateral when appropriate
Other duties as assigned