Accounts Receivable Representative

Versant Health•Baltimore, MD

About The Position

Primary job responsibilities are posting checks and wires, balancing/auditing accounts and assisting clients with billing/statement problems. Provide effective communication with clients and staff, while handling inquiries and issues in a courteous, professional and timely manner. Must be flexible and disciplined enough to multi-task and handle a variety of tasks.

Requirements

High School Diploma/GED or equivalent
1-2 years experience in the insurance, health, or vision care industry required
Proven experience in Accounting – Accounts Receivable and Collections
Experienced and very skilled in working with Microsoft Excel and Word
Proficient in Microsoft Excel features such as sorting, filtering, formulas and vlookup compares
Also requires excellent verbal and written communication skills to communicate with clients via phone and written correspondence
Ability to prioritize multiple tasks appropriately
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Nice To Haves

2-3 years of Accounts Receivable experience preferred
Preferred prior experience in customer service and/or accounting knowledge

Responsibilities

Research & apply daily cash (check, ACH, wires, and credit cards) to accounts for the LOBs assigned utilizing excel spreadsheets
Support downloading lockbox files and completes reconciliation as needed
Enter daily/weekly credit/debit adjustments into financial systems
Work closely with clients, brokers and TPAs on various problems and concerns regarding billing, statements and eligibility issues
Research, reconcile, audit, resolve and make balance adjustments on accounts, when necessary, in collaboration with Sr Billing.
Manage tracking of ad hoc billing in various Versant systems and apply funds.
Establish work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives
Maintain and support any SOX and/or SOC related control activities, retaining evidence as needed per definition
Regular reliable attendance is required
Responsible for supporting the month end close across all of Finance
Learn and follow departmental procedures which include phone and R/T queue responsibilities and activities
and providing guidance to the team when there is a technical question. Setup calendar and
communicate deadlines. Prepare various journal entries. Review all Balance Sheet
reconciliations and prepare binders for Director’s review. Responsible for coordinating the month end close across all of Finance and providing guidance to the team when there is a technical question. Set up calendar and communicate deadlines. Prepare various journal entries. Review all Balance Sheet reconciliations and prepare binders for Director’s review. Respond to inquiries from group customers, providers and Client Managers regarding receivable balances due.
Prepare and update Excel spreadsheets to track Accounts Receivable and collection efforts
Support the Senior AR Representative with various reconciliations for month end close
Proficient in resolving issues and/or directing customers to the most appropriate department for resolution
Participate in any training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
Responsible for identification of pending issues and bringing them to the attention of the supervisor/manager
Effective communication with internal/external departments on issues
Assist in special projects and department initiatives as assigned
Assist and support process improvements for Billing and Accounts Receivables
Diffuse and escalate challenging situations
Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department