Accounts Receivable Resolution Specialist

Zeus Fire and Security•Paoli, PA

About The Position

Zeus Fire and Security was established in 2022 to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines and end markets. Zeus addresses customers’ fire protection and security needs through a broad array of services from mission critical fire system installation, testing, and inspection to physical security system installation and video monitoring. Zeus was established with the purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members. Role Overview Zeus is seeking an Accounts Receivable Resolution Specialist to support the Finance Shared Services team. Reporting to the AR Manager, this role manages all aspects of accounts receivable for the company’s most complex accounts. The ideal candidate is detail‑oriented, proactive, and skilled at customer communication and cross‑department collaboration.

Requirements

Bachelor’s degree required
3+ years of experience in billing, collections, or a related field
Strong analytical and problem‑solving skills with excellent attention to detail
Experience working with customer portals
Strong written and verbal communication skills
Ability to work independently and collaboratively
Strong technology skills, including Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables, basic formulas) and the full Microsoft Office Suite
Ability to succeed in a fast-paced environment

Responsibilities

Perform account reconciliations and monitor customer account activity
Update reporting and organize invoicing and payment‑related information for assigned accounts
Ensure payments are accurately applied
Issue credit memos as needed
Serve as the primary AR contact for assigned customers
Investigate and resolve customer inquiries and complaints
Partner with customers on payment collection
Research and resolve payment discrepancies
Coordinate with service, installation, and sales teams to resolve invoice disputes
Resolve accounts‑receivable issues across departments and subsidiaries, including escalated collection matters
Coordinate with outside collection agencies, handling preparation, communication, and record‑keeping
Facilitate AR‑related team meetings to support alignment and issue resolution
Ensure compliance with company procedures
Maintain confidentiality of organizational and customer information
Provide professional, courteous, and high‑quality customer service