Accounts Receivable Senior Analyst

Integra LifeSciences•Princeton, FL

48d•$81,650 - $112,700

About The Position

The Accounts Receivable S enior Analyst plays a key role in overseeing the collections process and managing dispute escalation and resolution activitie s . This position provides strategic and operational support to Integra customers, internal stakeholders, and Business Process Outsourcing (BPO) partners. The Accounts Receivable S enior Analyst works cross-functionally with Chargebacks, Cash Aps, and other critical partners to ensure efficient resolution of customer disputes, enhance the overall customer experience, support revenue growth, and achieve or exceed cash flow and accounts receivable targets through timely collections.

Requirements

Bachelors Degree in Business , Finance or other related discipline.
Minimum of 3 years + experience in Accounts Receivable, Finance, Collections, Customer Service, or a related field.
Experience working with Business Process Outsourcing (BPO) partners is strongly preferred.
Proficiency in English; additional language skills are a plus.
Familiarity with Oracle ERP systems is a plus.
Experience in the healthcare industry is highly desirable .
Demonstrated success in fast-paced, high-growth environments.
Proven ability to influence cross-functional partners and ensure accountability on deliverables.
Strong customer-centric approach with a focus on delivering positive customer experiences and driving results.
Comfortable navigating ambiguity and solving complex problems with creativity and initiative.
Excellent verbal and written communication skills, with the ability to actively listen, advocate for change, and clearly communicate updates, risks, and opportunities to stakeholders at all levels.
Strong Attention to detail
Adherence to Integra values and compliance policies.

Responsibilities

Serve as the first point of contact for collections activities involving in the US Operating Unit.
Collaborate closely with our partner s to: Monitor invoice disputes, investigate root causes, and recommend timely resolutions or compromise solutions to facilitate customer payments.
Provide guidance and support to the Cash Aps Team, and the C ollections T eam on issue resolution and process queries.
Investigate and resolve customer payment issues and cash application discrepancies.
Foster strong relationships with cross-functional teams (Customer Service, Commercial, Sales Operations, Supply Chain, and Tax) to ensure timely resolution of billing disputes.
Support both internal and external audit processes and ensure adherence to the company’s Credit and Collections Policy.
Ensure ongoing compliance with corporate policies, departmental procedures, and documented work instructions.
Evaluate and improve workflow processes, identifying opportunities to enhance operational efficiency.
Participate in special projects and other duties as assigned.