Accounts Receivable Specialist-HIRING ASAP

Aston Carter•Scottsdale, AZ

1d•$22 - $27•Onsite

About The Position

We are seeking a dedicated Customer Engagement and Accounts Receivable Specialist to manage customer relationships post-acquisition, ensuring seamless account setup and billing accuracy. This role involves managing a commercial accounts receivable portfolio, resolving account discrepancies, and facilitating a smooth integration process.

Requirements

2+ years of experience in commercial collections or B2B accounts receivable.
Strong understanding of billing, onboarding, and the contract-to-cash lifecycle.
Proficiency with Microsoft Office Suite and experience using systems such as GetPaid, Salesforce, SAP, or similar ERP/AR platforms.
Excellent communication and interpersonal skills with a customer-first mindset.

Nice To Haves

College degree or equivalent professional experience.
Organized, self-motivated, and capable of managing a high-volume portfolio.
Ability to influence resolution and foster strong working relationships.

Responsibilities

Serve as the primary point of contact for customers post-acquisition to validate account setup and billing accuracy.
Proactively reach out following the first invoice to confirm receipt, contacts, and payment timelines.
Manage a portfolio of commercial accounts receivable tied to M&A activity, working to resolve legacy account discrepancies.
Place and receive customer calls related to past-due balances, providing exceptional service and professional resolution.
Identify and resolve barriers to payment, including incorrect contacts, missing purchase orders, tax documentation, or system setup errors.
Negotiate and document payment arrangements or settlements when needed, while maintaining positive customer relationships.
Partner with Sales, Billing, Customer Success, and Integration teams to ensure smooth transitions and alignment on expectations.
Provide insights and feedback to improve onboarding processes and reduce future accounts receivable issues.
Escalate unresolved or high-risk accounts with clear documentation and recommendations.
Maintain thorough documentation of customer communications, issue resolutions, and payment commitments in internal platforms.
Assist with unapplied cash efforts by identifying unmatched payments and working with internal teams to resolve.
Conduct skip tracing when contact with a customer has been lost.