Activities - Guide I

The Ranch at Rock Creek•Philipsburg, MT

About The Position

The Activities Guide is the face of adventure and the primary architect of the guest experience, responsible for providing high-level, educational, and safe outdoor experiences in a world-class environment. Guides lead a diverse range of activities including fly fishing, shooting sports (gun ranges and archery), ropes course, mountain biking, hiking, paintball, and seasonal winter sports. The ideal candidate is a professional educator and outdoorsperson who balances technical expertise with unparalleled customer service. This role is essential in ensuring guests receive an experience consistent with the standards set for Forbes Five-Star properties and members of Relais & Chateaux.

Requirements

Valid, current driver’s license required.
Proven competency in several of the following: fly fishing, shooting sports, mountain biking, ropes course, or winter sports.
Current CPR/First Aid certification required.
Exceptional interpersonal skills with the ability to engage with diverse groups of people.
Ability to stand, sit, walk, and move continuously for the duration of a shift in various weather conditions and terrain.
Ability to lift and carry heavy equipment as required by specific activities (e.g., bikes, waders, archery equipment).
Ability to work a flexible schedule, including evenings, weekends, nights, and holidays.

Nice To Haves

Bachelor's Degree preferred.
Previous experience in a similar capacity (luxury guiding, outdoor education, or high-end hospitality) is highly preferred.

Responsibilities

Provide unparalleled, professional instruction in specialized disciplines to ensure guests of all skill levels have a memorable and educational experience.
Deliver a warm, professional welcome to all guests visiting the Rod & Gun Club.
Actively monitor guest sign-ups and schedules via the Concierge Assistant system.
Personalize every excursion by following specific guest notes, celebrating special occasions, and accommodating unique requests.
Facilitate the Kids Program, ensuring a fun, engaging, and safe environment for younger guests.
Provide a "fond farewell" to all guests, ensuring their needs have been met and equipment is properly returned.
Prioritize the safety of guests and coworkers above all else; maintain a proactive "safety-first" mindset.
Deliver comprehensive safety briefings to every guest before departing for any activity.
Maintain a thorough understanding of and strict adherence to Standard Operating Procedures (SOPs) for every activity offered.
Ensure all first aid materials and water supplies are constantly refreshed and ready for immediate use.
Secure all hazardous materials and equipment according to company safety protocols during closing duties.
Assist guests with technical fittings including boots, bikes, waders, and other specialized gear.
Maintain organizational excellence within the Rod & Gun Club and all activity staging areas.
Execute daily and weekly schedules with precision and punctuality.
Complete all closing duties, including cleaning equipment and organizing facilities, to ensure the department is "show-ready" for the following day.
Contribute to long-term departmental goals and special projects, such as trail building and maintenance, when guided activities are not scheduled.
Collaborate with coworkers across all departments to assist with day-to-day tasks and overall Ranch goals.