Activities Manager

Hyatt Vacation Ownership

1d • $63,000 - $66,000

About The Position

Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events.

Requirements

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.
• OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
• Driving is required for this position; screening will be required.

Responsibilities

• Managing Activities Team Ensures staff is trained on all brand standard operating procedures.
• Administers and ensures employee adherence to corporate and local SOPs.
• Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
• Demonstrates knowledge and proficiency in all safety and emergency procedures.
• Demonstrates knowledge and proficiency in the brand's accident prevention policy.
• Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
• Fosters teamwork and communication among different departments.
• Maintaining most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
• Monitors and directs concierge, boats, Kids Klub, and guest experience.
• Creates, organizes and implements activities for all age ranges.
• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
• Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.
• Manages wages and controllable expenses within budgeted guidelines.
• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
• Manages the department's budget in the areas of man hours and wages.
• Reads and comprehends operating statements and budget worksheets.
• Provides constructive coaching and counseling to employees.
• Supports the development, training, and mentoring of employees.
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
• Motivates and provides a work environment in which employees are productive.
• Listens and responds to employee's needs.
• Manages group or interpersonal conflict situations effectively.
• Develops and manages hourly employees.
• Provides excellent customer service.
• Determines guest's needs, and strives to meet these needs.
• Handles guest problems and complaints effectively.

Benefits

• You'll enjoy competitive pay and benefits, career development opportunities, rewarding relationships, and a culture that promotes fun, work-life balance, respect, collaboration, and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED