High school graduate or equivalent preferred, but on-the-job training is provided.
Must have good work habits, such as acceptable attitude and punctuality.
Must respond appropriately to supervision.
Must possess adequate physical endurance to work at industrial standards.
Must be able to regularly lift up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Responsibilities
Accept donations from the general public
Treat all donors and all donations with respect
Assist every donor in the unloading of donated items from donor's vehicles
Offer every donor a donation tax receipt and sign all receipts acknowledging acceptance of donations
Thank every donor for their donation
Dress appropriately in accordance with Goodwill dress code
Understanding of and commitment to the Goodwill Mission.
Demonstrate effective communication of the Goodwill Mission to donor either verbally or through Mission related literature or messaging
Maintain interior and exterior of the ADC assuring cleanliness, neatness, and orderliness throughout the day
Maintain safe conditions for donors and staff and perform proper fire safety procedures.
Promptly report any accidents/incidents and unsafe conditions to supervisor
In the winter, assure that donor access is kept clear of snow and ice
Store donations in such a way that all available ADC/trailer space is utilized, while stacking in a safe and orderly manner.
All loose donations must be packed into bags or boxes
All donations left outside in the off hours should be immediately placed inside
Work at a pace which insures no backup or overflow of donations to exterior of ADC
Maintain accurate record of total daily donors
Assist in the loading and unloading of Goodwill trucks
Cross train in other areas as needed.
Attendants will have the right with discretion, to politely refuse any donation that does not meet Goodwill's standards, i.e. tom, stained or broken furniture, large appliances such as refrigerators, freezers, stoves, washers and dryers.
Follow the policies, procedures and special instructions set down by the President and C.E.O. of Goodwill industries, Vice President of Retail Operations, Vice-President of Donation Procurement/Development, Senior Sales Manager and Store Manager/Assistant Manager.
Investigates and reports unsatisfactory conditions in the locations to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Vice-President of Donations Procurement/Development and/or Vice President of Retail Operation. Being sure to follow the Chain of Command
Reports customer complaints to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Vice-President of Donation Procurement/Development and/or Vice President of Retail Operations. Being sure to follow the Chain of Command.