Customer Service/Administrative

FXI•Brenham, TX

22h

About The Position

The Admin/Customer Service Specialist bridges administrative support and customer service to ensure efficient office operations and exceptional client interactions. This role involves handling a combination of administrative tasks, managing customer inquiries, and supporting various internal and external stakeholders. The ideal candidate is organized, customer-focused, and adaptable in a dynamic environment.

Requirements

High school diploma or equivalent (required).
Bachelor's degree in Business Administration, Communications, or related field (preferred).
1--3 years of experience in administrative support or customer service roles.
Exceptional written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and customer management software (e.g., CRM systems).
Strong problem-solving and multitasking abilities.
Ability to handle high-pressure situations with professionalism.

Nice To Haves

Experience in client relations or account management.
Familiarity with project management tools or office technology.

Responsibilities

Manage office communications, including phone calls, emails, and correspondence.
Schedule appointments, meetings, and maintain calendars for team members.
Prepare and distribute reports, memos, and other documentation as needed.
Maintain an organized filing system for both physical and digital records.
Coordinate office supplies, inventory, and vendor relationships.
Respond to customer inquiries via phone, email, or in-person promptly and professionally.
Resolve customer issues, escalating complex cases to the appropriate team or manager.
Maintain a customer-centric attitude to foster positive relationships.
Process customer orders, returns, and follow up to ensure satisfaction.
Enter and update customer and company data in systems accurately.
Generate reports related to customer feedback, complaints, and operational metrics.
Act as a liaison between customers and internal departments, ensuring clear communication and resolution of issues.
Assist with team projects, events, and other initiatives to support organizational goals.
Identify areas for improvement in administrative or customer service processes.
Suggest and implement efficiency-enhancing practices or tools.