Admin, Operations Services

American Water • Scranton, PA

6h

About The Position

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!
Primary Role
Responsible for providing support and administrative assistance to the regional managers in the customer relationship services of the business; provide support for short-term and long-term projects related to the business; coordinate the region’s billing, payment and collections related processes and initiatives.

Requirements

• Knowledge of operations support, customer support practices
• Intermediate level experience with computerized systems, database management, spreadsheet and word processing programs to process data and create reports.
• Strong knowledge of computer software such as MS Word, Excel and Outlook
• Process and project management skills.
• Good business acumen and judgment.
• Good quantitative and analytical skills; attention to detail.
• Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation).
• Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others
• 2 to 4 years of experience in operations services, operations support or customer in a large organization

Nice To Haves

• Associate degree in Management, Business or related field is preferred

Responsibilities

• Assess and assist with meeting collections, billing, payments, and service delivery targets
• Assist with correspondence and handle telephone requests
• Coordinate and manage water quality complaints with local operations and environmental compliance teams
• Responsible for maintaining regional reports specific to payments, billing and collection processes, to include monitoring billing, collections and payment related activities (collection processes wherever local state operations is responsible)
• Generate reports, proposals, presentations, and spreadsheets using various software and tools to ensure the region is meeting performance goals.
• Assist with the planning and execution of projects.
• Research and abstract information and supporting data in preparation for meetings, projects, and reports (including data compilation, research, tables and graphs).
• Assist in the development and upkeep of policies and procedures for regional implementation
• Coordinate complaints (mediation & informal), and submit to governmental agencies

Benefits

• health benefits package
• opportunities to develop, grow, and evolve your career.
• benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree