Admin/Scheduler
About The Position
Ready to bring your organization skills and customer service mindset to a role where every day moves fast and every interaction matters? Join our team as a Scheduler in El Dorado Hills and become the connection between our dental clients and our production team. If you love problem-solving, helping customers, and keeping operations running smoothly, this Scheduler opportunity was built for you. About Frontier Dental Laboratories Frontier Dental Laboratories is a full service, multi-site dental laboratory that provides high-end dental prosthetics, removable dental products and implants primarily for the cosmetic dentistry industry. Products include full arch and multi-unit anterior crowns and bridges, veneers, single and multi-posterior crowns and bridges as well as single unit and full mouth implants. Why Join Us We’re part of a fast-growing dental laboratory group dedicated to precision, teamwork, and exceptional customer service. Our mission is simple: deliver high-quality dental solutions while supporting a workplace where employees feel valued, empowered, and supported. As a Scheduler, you’ll work alongside a collaborative team that believes great customer service and strong communication drive success. A Day in the Life of a Scheduler As a Scheduler, you’re the hub of communication between dental offices and our lab. You’ll answer calls, communicate shipping timelines, and adjust schedules to keep cases moving efficiently. Your customer service skills will shine as you build relationships with dental offices, ensuring every interaction reflects the high standards we hold for customer service. Every Scheduler plays a key role in creating a smooth, reliable experience for our clients. Schedule Full-time position Monday – Friday 8:30 AM – 5:00 PM
Requirements
- Strong customer service experience required
- Experience working as a scheduler, coordinator, or similar role preferred
- Excellent communication and relationship-building skills
- Strong organization, multitasking, and time management abilities
- Comfortable working in a fast-paced environment
- Proficiency with basic computer systems and Microsoft Outlook
- Dental industry experience is a plus but not required
Nice To Haves
- Dental industry experience is a plus but not required
Responsibilities
- Provide exceptional customer service to dental offices via phone and email
- Schedule new incoming cases accurately in the system
- Coordinate case timelines and adjust production schedules as needed
- Communicate shipping updates and scheduling changes to customers
- Track cases, update records, and maintain accurate documentation
- Monitor rush cases and ensure on-time completion
- Collaborate with production teams to resolve scheduling issues
- Maintain high standards of customer service and professional communication
Benefits
- Medical, Dental, Vision
- 401(k) with company match
- Paid time off and holidays
- Life insurance, disability coverage, and supplemental coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
