Administrative Analyst

University of Arkansas System•Little Rock, AR

18d

About The Position

The Administrative Analyst is a pivotal role that operates within the records and transfer credit application teams for the Office of Records and Registration, as well as the credit research and application processes for the Office of Transfer Student Services. This position requires managing multiple priorities in a complex environment while exercising discretion and independent judgment. It involves interpreting and resolving student and faculty concerns in both the Office of Records and Registration and the Office of Transfer Student Services, as directed. This role is governed by state and federal laws, as well as agency and institutional policies and procedures.

Requirements

The formal education equivalent of a high school diploma plus one year of specialized training in business management, business education, or a related field, plus three years of experience in a specialized or related field applicable to work performed
Meticulous attention to detail is required for this position
Strong written and oral communication skills
Positive customer service values
Knowledge of or ability to learn and explain student academic records policies and procedures
Knowledge of or ability to learn and use the Banner/Workday Student Information System
Knowledge of or ability to learn and use the Transfer Evaluation System (TES) and transfer articulation/software processes and procedures
Knowledge of or ability to learn and use Microsoft Office software
Knowledge of or ability to learn and use basic office equipment: phone, computer, printer, copier, fax, etc.
Knowledge of or ability to learn FERPA regulations
Knowledge of or ability to learn and use Perceptive Content, document imaging
Knowledge of or ability to learn the ACD Phone System
Ability to handle multiple priorities in a complex environment
Ability to work independently as well as in a team environment
Ability to organize resources and establish priorities
Ability to follow guidelines, policies, procedures, and regulations both internally to the department and UA Little Rock, as well as federal and state regulations
Ability to work a flexible schedule, including some evenings and weekends, for commencement and other campus events

Responsibilities

Provide exceptional customer service to students, faculty, and staff concerning UA Little Rock policies and procedures
Research general student inquiries
Assist with registration activities, drops/withdrawals, and Records Email Account
Work in the On-Call office as scheduled to assist students, faculty, and staff promptly
Process student requests, such as verification/transcript requests, as needed
Assist the Office of Transfer Student Services in credit research and application as directed
Assist the Transfer Credit Team during peak volume periods or as directed by supervisors
Assist at UA Little Rock's commencement ceremonies
Answer telephones
Scan and link documents
Assist with other duties as assigned