Administrative Assistant - Customer Service

American Financing•Aurora, CO

37d•$20•Hybrid

About The Position

At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo. See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here. Casual work environment Family-owned, Customer-focused Denver Post Top Workplace Top 50 Family-Owned Business Best of Colorado Business Inc. 5000 Fastest-growing Private Company JOB SUMMARY American Financing is seeking an administrative assistant to support our Customer Service Department. The candidate should have experience in performing administrative tasks, providing support to the management team, ability to multitask and complete any other duties assigned.

Requirements

Highly adaptable to change
Must be able to work on multiple computer platforms simultaneously (Byte, Google , Vonage etc)
“Can do” mentality; willingness and capacity to take on additional projects, based on the company's needs.
High school diploma or equivalent
Proven administrative experience
Strong written and verbal communication skills
Strong time-management skills and multitasking ability
Aptitude for learning new software and systems
Familiarity with CRM systems and practices
Must be able to work an 8a -5pm/9a-6p schedule; Hybrid schedule available after training period is completed.

Nice To Haves

Bilingual in English/Spanish a plus

Responsibilities

Assist with emails on a daily basis; staying on top of the responses. Review for updates/changes
Name Changes email for Customer service team- ensuring these are done in a timely manner. Also, updating a file in LOS to the name change request verifying it is a true name change.
FHA case transfers and appraisals emails- sending in the request through email with information provided; additionally sending invoice and links for payment of appraisals. Transferring case number via FHA connection
Daily Source and Endorser emails- updating files in byte to the correct source and endorser. Pull Vonage report for calls not created in LOS; adding the correct people onto the email to further assist.
Email requests to delete duplicate files, change status on files- deleting them out of our systems and responding to the email that it was completed.
Assign appointment to a licensed consultant at least 2 hours prior to the appointment