Administrative Assistant II -Kentucky Historical Society (Non-Merit)

Kentucky Personnel Cabinet•Frankfort, KY

1d•$26,052•Onsite

About The Position

Join the dynamic team at the Kentucky Historical Society as a Visitor Services Associate, where your passion for history will come to life! This role is essential to our mission, supporting your colleagues and helping create unforgettable experiences for our visitors. As the first point of contact for members and guests at the Kentucky History Center and Museums, you'll play a pivotal role in showcasing our state's rich heritage. Imagine yourself at the heart of the action, where every day brings new opportunities to engage with history enthusiasts and curious explorers alike. You will be cross-trained to work across all areas of guest services, from the 1792 Gift Store to the reception desks at our three sites: the Kentucky History Center, the Old State Capitol, and the Kentucky Military History Museum. Plus, you'll assist with rentals and special events that make history come alive for everyone who walks through our doors. This is an opportunity to connect people with Kentucky's vibrant history while working in a collaborative and inspiring environment. The Kentucky Historical Society (KHS), formed in 1836, is an agency in Kentucky’s Tourism, Arts, and Heritage Cabinet. The KHS campus has three sites in historic downtown Frankfort: The Old State Capitol; the Kentucky Military History Museum; and the Thomas D. Clark Center for Kentucky History serving as KHS headquarters with a signature museum, exhibits, library, research facilities, object and archival collections, museum store, and more. KHS is a Smithsonian Affiliate and has American Alliance of Museums accreditation.

Requirements

High school diploma or G.E.D. and one (1) year experience in customer service, retail, or clerical duties.
Must be able to lift materials of up to 25 pounds and move carts of materials and gift store products.
Must be able to stand for long periods.
May occasionally ascend and descend stepladder for placement and removal of gift store sales products.
Must be able to maintain consistent movement between KHS campus sites, all within a .25-mile radius in downtown Frankfort, Kentucky.
Ability to work with the Visitor Services team but also independently on several projects concurrently and must enjoy working with the public and school groups and children.
Basic computer skills in internet, word processing, spreadsheets, and email use.
Must be able to answer, transfer, and operate a multi-line phone system and promptly return calls to guests.
Must be able to run a point-of-sale system and process credit card payments.

Nice To Haves

Point of Sale database system experience

Responsibilities

Greet and process customer service admissions at museum reception desks and customer sales at 1792 Gift Store.
Answer agency telephone and direct calls to appropriate KHS staff.
Assist with special or rental events setups.
Provide information and directions to guests and customers to the Kentucky History Center and Museums on meeting locations, museums, and restroom locations.
Work as a team member of the Visitors Services Team to assist other teams at KHS and quality experiences for the guests and customers of the Kentucky History Center and Museums.