Administrative Assistant - Ambulatory Infusion Center

UnitedHealth Group•Madison, AL

6d•$18 - $32•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time. This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Monday and Tuesday 8:00 AM - 4:00 PM, Wednesday & Thursday 11:00am - 7:00pm and Fridays 9:00am - 3:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer on the job training. The hours during training will be Monday & Tuesday 8:00 AM - 4:00 PM, Wednesday & Thursday 9:00am - 5:00pm and Fridays 8:00am - 3:00pm CST.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of OR older
2+ years of experience in an administrative or office role within the medical field
Have or willingness to obtain CPR or BLS certification within 45 days of hire
Command of Microsoft Office (Microsoft Word & Microsoft Excel)
Ability to work full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Monday and Tuesday 8:00 AM - 4:00 PM, Wednesday & Thursday 11:00am - 7:00pm and Fridays 9:00am - 3:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

Experience working with intake or insurance within a clinical setting
Experience working with patients over the phone

Responsibilities

Answers and re-routes incoming calls to the appropriate FlexCare staff members
Makes outgoing, post-infusion follow-up calls per FlexCare policy, to patients and/or caregivers
Documents patient communications within our Electronic Medical Records
Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient
Greets, screens, and checks-in patients and visitors for their scheduled appointment time
Receives shipments and direct vendors when deliveries are scheduled
Perform office safety audits as required by state and federal regulatory agencies
Assists with over-the-phone scheduling of patient visits
Provides administrative support to the management team in the form of data entry, personnel records, and other human resource department functions
Organizes and schedules onsite or remote meetings for company staff, as needed
Organizes and files clinic and client documents under the directive of the Clinic Manager
Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level
Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations
Runs reports under the direction of the Chief Operating Officer and/or Clinic Manager
Assists patients with completing necessary forms and documentation. Keeping a clean and calm reception area
Responsible for running co-pays and handling payment intake for patient visits