AdministratIve Associate - Level III - Service
About The Position
We are looking for a talented Service Administrator to join our sales and service department in Richmond, VA In this role, you will make an impact in the following ways: - This role will be responsible for supporting administrative functions for three branches: Richmond, Chesapeake, and Roanoke, VA. The position will be based at and report daily to the Richmond, VA branch. -Strong organizational skills are required, along with proficiency in Microsoft-based programs. Prior administrative experience is encouraged. - Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work. - Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. - Review work orders to ensure accuracy for invoicing and warranty. - Complete required training on a timely basis. - Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Requirements
- Strong organizational skills are required
- Proficiency in Microsoft-based programs
- Prior administrative experience is encouraged
Responsibilities
- Provides administrative support by conducting research, preparing statistical reports and addressing routine to complex information requests
- Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets
- Completes data collection, data entry and report generation on various departmental related activities
- Performs associate functions as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings
- Responds to, or redirects, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately
- Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees
- Documents and maintains departmental policies and procedures
- Participates as a team member on departmental related business improvement assignments and projects as needed
- Performs other routine to complex administrative activities as needed per the established procedures of the organization and/or department
- Act as an informal resource for colleagues with less experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
