Administrative Case Manager - Mental Health Services

St. Luke’s University Health Network•Bethlehem, PA

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. In this position, the ACM is responsible for assisting with writing letters and completing forms at the request of providers/therapists. The Administrative Case Manager assumes responsibility for assuring that residents in the defined geographic area receive appropriate and adequate mental health services and community support. Through screening, referral, and short-term/low intensity assistance, the incumbent is responsible for assisting individuals with mental illnesses in accessing federal and state financial entitlements, in coordinating treatment/rehabilitation services, and in linking to/acquiring community supports and resources needed to meet daily living/health needs. Not all administrative case managers are responsible for all position requirements.

Requirements

A high school diploma with one year experience working in a public or private human service organization.
Able to demonstrate understanding of principles of mental illness/mental health.
Able to learn and implement the principles of the Community Support Program (CSP) and Child and Adolescent Service System Program (CASSP).
Able to work with service participants and significant others in a manner that demonstrates a sincere respect and concern for the person’s welfare.
Must have and maintain a valid driver’s license accepted by the Network’s insurance carrier and maintain a good driving record.

Nice To Haves

A Bachelor’s degree with major course work in sociology, social work, psychology, gerontology, anthropology, criminal justice, theology, nursing, counseling, or education
A registered nurse
A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science, and two years’ experience in direct contact with mental health consumers
A high school diploma and five years of mental health direct care experience in public or private human services with employment as a case management staff person prior to April 1, 1989.

Responsibilities

Assist service participants in applying for Medical Assistance, Supplemental Security Income (SSI), Social Security Disability (SSD), pharmaceutical Patient Assistance Programs, low-income housing and other resources/benefits as needed.
Function as a liaison for service participants: Interested in referral to and participating in educational/vocational services offered locally; Receiving treatment at area state and community hospitals.
Visit persons from defined geographic areas who are hospitalized, attend treatment planning meetings, and participate in discharge planning processes per county policy; Incarcerated at correctional facilities; assist in planning to ensure appropriate community support is in place prior to release.
Monitor treatment adherence of participants on involuntary outpatient commitments (IPOC).
Submit IOPC admission and termination information to appropriate county personnel as required.
Maintain treatment adherence of participants on involuntary outpatient commitments.
Submit involuntary (IOPC) admission and termination information to appropriate county personnel as required.
Maintain community resource files and provide information and referral services to service participants, families and members of surrounding communities.
Attend scheduled meetings as required/needed.
C omplete documentation of services provided.
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network’s PCRAFT values during interactions with all customers.
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
Other duties as assigned.