Administrative Clerk- Technical Support

City of Bellevue•Bellevue, NE

1d•$18 - $21•Onsite

About The Position

The Technical Support Clerk provides first-level technical support for the police department's information systems, ensuring reliable access to mission-critical law enforcement applications. The position supports sworn officers and civilian staff while maintaining strict compliance with Criminal Justice Information Services (CJIS) Security Policy and departmental regulations.

Requirements

Ability to pass a thorough background investigation.
Experience in using a variety of computer systems, hardware, and software packages.
Ability to follow instructions and work independently or as part of a team.
Attention to detail and ability to manage multiple tasks.
Ability to maintain the confidentiality of all department documents, records, and reports
High School diploma or equivalent.
Ability to obtain certification from the Nebraska Criminal Information Justice System within six months of hire or as training is available.

Nice To Haves

Prior experience in a law enforcement or public safety environment preferred.

Responsibilities

Assist IT Sergeant and Commander with tasks as directed.
Assist Technical Support Specialists as needed.
Maintain confidentiality of sensitive, classified, or criminal justice information at all times.
Log, track, and update support tickets with accurate details and resolutions.
Maintain technical documentation, user guides, and support records.
Escalate unresolved technical issues to higher-level support staff.
Answers telephones, directs calls to appropriate personnel.
Assist with equipment inventory.
Follow established IT policies, procedures, and security standards.
Complete invoices, vouchers, standard forms, applications, and work orders.
Maintains asset tracking database to ensure accurate inventory.
Operates copying machine, mobile data computer, telephone, or other office machines as required.
Assists other department personnel designated by the supervisor.
Performs other duties as assigned or as the situation dictates.