Administrative Coordinator - Black Canyon Rafting

Guest Services, Inc.•Boulder City, NV

13d•$19

About The Position

The Logistics Coordinator plays a critical role in the daily success of Hoover Dam rafting operations by ensuring that people, equipment, vehicles, F&B orders, and schedules are aligned and ready for each tour. This position serves as the operational hub between guides, drivers, guest services, and management, helping tours run safely, efficiently, and on time while maintaining a high standard of guest experience.

Requirements

Strong organizational and time-management skills
Ability to remain calm and effective in a fast-paced, outdoor environment
Excellent communication and interpersonal skills
Comfort working early mornings, weekends, holidays, and variable schedules
Ability to lift and move equipment (up to ~50 lbs) and work outdoors in desert conditions
Computer skills
Communication skills
Sales techniques
Microsoft Office
Phone skills
Interpersonal Skills
Critical Thinking
Troubleshooting

Nice To Haves

Experience in outdoor recreation, tours, transportation, or logistics
Knowledge of rafting operations, river safety, or National Park Service environments
CDL, boating experience, or cross-training interest (driver/raft pilot)

Responsibilities

Coordinate daily tour schedules, staffing assignments, F & B orders and vehicle/raft readiness
Ensure guides, drivers, and support staff are briefed on timelines, locations, and responsibilities
Monitor tour flow throughout the day and adjust plans as needed due to weather, staffing, or operational changes
Coordinate shuttle routes, vehicle staging, and driver assignments
Track raft inventory, safety equipment, lunches, water, and guest gear
Ensure all equipment is staged, maintained, and accounted for before and after tours
Act as the primary point of contact between guides, drivers, guest services, and management
Communicate real-time updates clearly and professionally via radio, phone, or in person
Support guest services with operational updates that affect guests (delays, changes, special needs)
Verify that safety checks, headcounts, and required documentation are completed
Support compliance with National Park Service requirements and company SOPs
Report incidents, maintenance issues, or safety concerns promptly to management
Anticipate logistical challenges and proactively solve problems before they impact guests
Step in to assist with launches, landings, guest loading, or equipment movement as needed
Support special events, charters, and seasonal operational changes
Process daily operational reporting
Assist Tour Operations Manager with monthly schedule forecast
Light Bookkeeping
All other duties as assigned