Administrative Manager

ottobock•Wyoming, MI

22h

About The Position

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. We are currently looking for a dynamic Administrative Manager at our Wyoming, MI location in the Grand Rapids metropolitan area.Duties & Responsibilities Obtains thorough understanding of the Patient Care Coordinator role in preparation to provide the best support and management of the team. Exercises discretion in the daily coordination of administrative staff. Provides input in business and strategic planning. Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment. Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training. Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner. Resolves complaints. Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate. Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements. Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate. Ensures accurate patient, billing, insurance information, verification, and pre-authorization is obtained and maintained in patient files and the billing system. May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Complies with Corporate Compliance and HIPAA requirements. Adheres to all safety regulations; compliance with Medicare and other governmental regulations. Performs other duties and special projects as assigned.

Requirements

Ability to interact with clinical and non-clinical personnel, patients, and caregivers in a professional and respectful manner.
Relevant experience with business functions (HR, finance etc.).
Knowledge of fiscal planning, budgeting and reporting.
Understanding of relevant laws and regulations.
Ability to lead the team in working collaboratively with a team approach.
Proficient in MS Office and databases.
Outstanding communication and interpersonal skills.
Ability in critical thinking and problem-solving.
Demonstrate excellent organizational, analytical, and time management skills.
Associate’s degree or equivalent combination of education and experience.
Minimum two (2) years office management experience in a healthcare setting.
Minimum three (3) years of experience with EMR/electronic health/medical record systems.
Valid Driver's License with no restrictions.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Obtains thorough understanding of the Patient Care Coordinator role in preparation to provide the best support and management of the team.
Exercises discretion in the daily coordination of administrative staff.
Provides input in business and strategic planning.
Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment.
Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training.
Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner. Resolves complaints.
Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate.
Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
Ensures accurate patient, billing, insurance information, verification, and pre-authorization is obtained and maintained in patient files and the billing system.
May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
Complies with Corporate Compliance and HIPAA requirements.
Adheres to all safety regulations; compliance with Medicare and other governmental regulations.
Performs other duties and special projects as assigned.