Administrative Office Specialist

Hospital for Special Surgery•West Palm Beach, FL

1d•Onsite

About The Position

The Administrative Office Specialist – Workers compensation position holds exceptional customer service skills to work at our West Palm Beach, Florida out-patient facility. In this patient-facing role you will be responsible for triaging phone calls and patient inquiries, greeting and scheduling patients for appointments and procedures, conducting verification of medical insurance and patient billing/collections, authorization of services, filing/chart preparation and collaborating with adjusters, nurse case managers and carriers. In addition, they will promote a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the health care team. Acting as a liaison to the physicians and hospital departments, you will also be responsible for ensuring that best customer service practices are offered to patients and families.

Requirements

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
Two years in a healthcare or related customer service field
Strong computer skills, with proficiency in office automated tools
Effective communicator with all levels of staff, patients and customers
Ability to respond positively to fluctuations in patient flow
Exceptional customer service skills.
Superior written and oral communication skills
Ability to maintain a positive attitude in a towards assignments and others in a fast-paced environment
Capacity to multitask and prioritize in the ever-changing environment of healthcare
Ability to work collaboratively with others
Respect for information confidentiality
Ability to show initiative, good judgment, and resourcefulness
Familiarity with medical terminology, and insurance.

Nice To Haves

Associates
Knowledge of medical terminology
Self-directed, motivated, resourceful, demonstrates initiative
Experienced user of MS Office Suite applications: Word, Excel, Outlook

Responsibilities

Creates relationships with Carriers and Adjusters to enhance new business referrals
Partners with Physicians and their team members to ensure Florida Workers Compensation documents are filed in a timely manner.
Demonstrate ability to prioritize, manage time, and maximize productivity.
Is dependable and reliable with coworkers and independent work.
Supports the department goals and objectives.
Initiates and maintains open, direct and effective documented and verbal communication with colleagues/medical staff and all members of the department as applicable.
Responds to emails, and communications/ messages as soon as possible in a professional manner with compassion and understanding.
Serve as the first point of contact for workers' compensation patients, providing exceptional customer service and triaging phone calls and inquiries in a courteous and professional manner.
Schedule and coordinate workers' compensation appointments, evaluations, procedures, and follow-up visits with attention to detail and timeliness.
Verify workers' compensation insurance coverage, obtain authorizations, and manage billing/collections in compliance with relevant guidelines and procedures.
Prepare, file, and maintain accurate patient charts and documentation, ensuring confidentiality and completeness of medical and legal records.
Collaborate with physicians, case managers, legal representatives, and insurance adjusters to support seamless communication and patient care coordination.
Track case progress and follow through with required documentation, reporting, and deadlines to ensure compliance with workers' compensation regulations.
Adapt quickly to evolving work assignments and assist coworkers with cross-coverage as needed in a fast-paced, high-volume environment.
Escalate urgent or unresolved issues appropriately to supervisors or medical staff, maintaining professionalism and a problem-solving mindset.
Maintain sensitivity and cultural awareness when interacting with patients, colleagues, and external contacts, promoting a respectful and inclusive work environment.
Consistently demonstrate a positive attitude, strong organizational skills, and computer proficiency in managing daily administrative and communication tasks.