Administration Operations

Illinois Alarm Service, Inc. • Forest Park, IL

20d • Onsite

About The Position

Illinois Alarm Service is seeking a dedicated Administrative & Operations Coordinator to support the daily success of our organization. This is a key in-office role for a professional who is highly organized, detail-oriented, dependable, and motivated to contribute beyond the basics.

We are a fast-paced, service-driven life-safety and security company. The right candidate will view this role not as a short-term position, but as an opportunity to become an integral part of a team committed to excellence, accountability, and long-term growth. This role plays a direct part in supporting life-safety and security systems that protect people, property, and communities every day.

Requirements

• Exceptional attention to detail and follow-through
• Strong verbal and written communication skills
• Highly organized, proactive, and able to manage multiple priorities
• Comfortable working in a fast-paced, service-oriented environment
• Ability to anticipate needs and take initiative without constant direction
• Willingness to go above and beyond when the business requires it
• Must currently hold, or be able to obtain, a valid Illinois Permanent Employee Registration Card (PERC)
• Must successfully pass a criminal background check as required by state law and company policy
• Employment is contingent upon meeting all applicable state licensing and regulatory requirements
• Professionalism, reliability, and accountability are essential

Nice To Haves

• Prior experience in an administrative role within a service, construction, or trades-based environment
• Experience processing work orders, service tickets, inspection documentation, or agreements
• Familiarity with documentation workflows, compliance tracking, or administrative quality control
• Experience handling customer or subscriber communications

Responsibilities

• General clerical and administrative duties to support daily operations
• Professional communication with subscribers via phone, email, and written correspondence
• Scheduling and coordination of service calls, inspections, and installations
• Managing inbound calls and directing inquiries appropriately
• Processing and organizing work orders, subscriber agreements, service tickets, and inspection tickets
• Reviewing documentation for accuracy, completeness, and proper authorization
• Preparing and tracking required submittals, reports, and supporting documentation
• Assisting with payment reminders and basic account follow-ups
• Ordering office supplies and coordinating materials for service and installation teams
• Supporting senior leadership with administrative and organizational tasks
• Maintaining accurate records and documentation with a high level of attention to detail

Benefits

• Health, dental, vision, and life insurance benefits become available after successful completion of the 90-day probationary period
• Four (4) Blue Cross Blue Shield plans to choose from
• Three (3) PPO plan options and one (1) HMO plan
• Illinois Alarm contributes $500.00 per month toward your health insurance premium
• Illinois Alarm pays 100% of Delta Dental insurance
• Illinois Alarm pays 100% of Delta Vision insurance
• Employer-paid life insurance policy
• Five (5) days of Paid Time Off issued, in accordance with Illinois law
• Five (5) paid vacation days available after one (1) year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed