Administrative Partner

Lehigh Valley Health Network•Allentown, PA

5d•Onsite

About The Position

Supports the day-to-day administrative and operational needs, while contributing to top-quality patient care that helps drive the company's core and strategic objectives. Facilitates communications among caregivers, patients, and visitors. Performs all clerical/computer functions to support patient care delivery. Coordinates daily patient flow activities. Manages patient charts to meet medical records requirements.

Requirements

High School Diploma/GED
Experience in a clerical, bed board management, or office/secretarial role in a healthcare environment
Ability to work with multiple interruptions and adapt to changing priorities.
Knowledge and ability to communicate with peers, patients/significant others utilizing a developmental perspective.
Knowledge of bedboard to facilitate patient movement.
Knowledge of the problem-solving process in the identification and resolution of issues.
Knowledge of medical terminology.
Proficient in healthcare systems and Microsoft Office applications.

Nice To Haves

Associate’s Degree Healthcare Administration, or Business Administration
2 years Experience in a clerical, bed board management, or office/secretarial role in a healthcare environment
American Heart Association Basic Life Support - State of Pennsylvania Upon Hire

Responsibilities

Manages charting functions to support patient care delivery.
Performs patient access functions involving coordination of bed assignments and updates bed board in a timely manner.
Uses effective and appropriate communication styles with patients, significant others, visitors, staff, and professional colleagues.
Answers telephones, records/replays messages and directs calls appropriately and in a timely manner.
Initiates, maintains, and organizes patient medical records, copies the patient medical record, and ensures that the discharge chart is broken down and sent to medical records.
Communicates to RN when notified of admits and transfers.
Refers problems when they are beyond his/her scope of authority or ability, utilizing the accepted chain of command.
Orders supplies and equipment in accordance with procurement service processes and fiscal budget.
Performs data entry of billable service charges for selected departments.
Transcribes physician's orders and takes the information from the prescribing physician and writes in the appropriate medication log.
Ensures that test results and other pertinent information is filed in the medical record on a timely basis and that all required documents are available for provider review.
Troubleshoots and takes corrective measures in care and handling equipment.
Maintains knowledge of the location, operation, availability, and care of clerical equipment.
Develops an effective communication mechanism for the facility to promote a positive image with patients, visitors, co-workers, physicians, office personnel, and external agencies and offices.