Administrative Program Coordinator II - Concierge Medicine

Cleveland Clinic

1d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Cleveland Clinic Nevada specializes in collaborative care, providing the community with ongoing care, clinical research and access to no-cost partner resources and education services. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career at one of the most respected healthcare organizations in the world. As an Administrative Program Coordinator II for Concierge Medicine, you will lead and support high-impact initiatives that enhance operational excellence, foster collaboration, and drive efficiency across the department. Through strategic project management and continuous improvement efforts, your contributions directly support Cleveland Clinic’s mission to deliver an exceptional patient care experience. This role provides a dynamic opportunity to expand your professional skills, challenge conventional processes, and help design and implement innovative programs that shape the department’s future. You will serve as a key partner to both patients and providers, contributing to daily operations while engaging in broader initiatives across leadership, process improvement, and research. A caregiver in this role works Monday through Friday from 8:00 a.m. – 5:00 p.m.

Requirements

Associate’s Degree and three years of administrative or project management experience OR High School Diploma/GED and five years of experience OR Bachelor’s Degree and one year of experience
Strong computer skills and experience with software applications
May require a license based on department/institute needs

Nice To Haves

Bachelor’s Degree in Business Administration, Healthcare Administration or a related field
Healthcare or related organization experience
Experience developing healthcare, financial or education programs
Previous experience with clinical claims and billing terminology

Responsibilities

Function as a liaison and administrative, technical and operational resource.
Initiate or lead less complex projects.
Coordinate policy evaluation and implementation.
Identify operational improvement opportunities to create an efficient workplace.
Develop communications, databases and budget summaries.
Lead orientation and records management activities and ensure standards are maintained.
Develop and update interdepartmental education programs.
Assist with the scheduling, coordination, preparation and communication of meetings.
Facilitate and attend meetings and record key outcomes.
Identify key milestones and deadlines.
Communicate project status and requirements to achieve results.
Research, analyze and organize information for presentations.
Assist department leadership with large or complex projects.
Assist with Concierge members recruitment.
Maintain member contracts, data, and fees and collect members' payments.
Coordinate members' appointments, including referrals.