Administrative Service Representative

Cleveland Clinic • Cleveland, OH

1d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Administrative Service Representative Handles a wide range of customer service requests, including matters related to patient belongings, Lost and Found, death certificates, autopsy consent, and coordination of body releases to funeral homes. A caregiver in this role will work Monday and Friday from 9:00am to 5:30pm, Tuesday and Wednesday from 10:00am to 2:00pm and provide additional varying hours to cover PTO for other caregivers. A caregiver who excels in this role will: Coordinate processing and reconciliation of deceased patients and autopsies between multiple departments, institutes, regional hospitals, and outside entities. This includes facilitating timely releases to funeral home representatives, processing expiration packs, and assuring doctor’s completion of death certificates. Communicate with family members of deceased patients regarding release of belongings. Manage the receipt, documentation, and release of personal belongings for patients, guests, and staff, including oversight of hospital Lost and Found items to ensure accurate tracking and secure handling. Handle administrative tasks such as phone calls, faxing, copying, and mail coordination.

Requirements

• High school diploma or General Educational Development Diploma (GED)
• Ability to communicate clearly in English, both verbally and in writing, to meet job‑related needs
• Minimum of 2 years of experience in a customer service-related role or front desk
• Prior job experience with typing, computer use, or related coursework.
• Must be able to input and retrieve data using standard computer systems

Nice To Haves

• Proficiency in Microsoft Office is preferred
• Healthcare experience preferred

Responsibilities

• Coordinate processing and reconciliation of deceased patients and autopsies between multiple departments, institutes, regional hospitals, and outside entities.
• Facilitating timely releases to funeral home representatives, processing expiration packs, and assuring doctor’s completion of death certificates.
• Communicate with family members of deceased patients regarding release of belongings.
• Manage the receipt, documentation, and release of personal belongings for patients, guests, and staff, including oversight of hospital Lost and Found items to ensure accurate tracking and secure handling.
• Handle administrative tasks such as phone calls, faxing, copying, and mail coordination.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED