Administrative Services Coordinator

University of Iowa • Iowa City, IA

1d • Onsite

About The Position

The University Counseling Service seeks an Administrative Services Coordinator who plays a vital role in supporting its efficient operations. This position is responsible for coordinating and managing a wide range of administrative and support functions to ensure smooth departmental workflows.
The Administrative Services Coordinator will utilize tools such as Microsoft Office/Outlook (email and scheduling), Teams, and Zoom to support daily operations, manage and organize departmental documentation and information using Microsoft Word, DocuSign, Excel, Qualtrics, and SharePoint to ensure accuracy and accessibility, facilitate effective communication with staff, clients, and external partners, oversee scheduling in Titanium (EHR), Outlook Calendar, and Teams, provide exceptional customer service and a welcoming reception experience for clients and visitors, and apply financial policies, verifying expenditures, and processing financial transactions.
This role is essential in creating a positive first impression and fostering a supportive environment for those seeking counseling services. The position also provides administrative support across various departmental areas, including Training, Outreach, Clinical Services, and Embedded Programs. Success in this role requires meticulous attention to detail, strong organizational skills, and proactive problem-solving.

Requirements

• A Bachelor’s degree in related field to the position or an equivalent combination of education and additional experience.
• Experience (typically 1 year or more) working in an administrative/office support role of closely related.
• Working proficiency with office and tele-mental health support tools including word processing, and email software.
• Basic understanding and experience of working in teams and in collaborative work models.
• Excellent written, verbal, and interpersonal communication skills.
• Experience creating and maintaining a welcoming and respectful environment.

Nice To Haves

• Experience working with electronic medical records software (e.g. EHR systems such as Titanium).
• Experience working with Sharepoint, DocuSign, Teams, Zoom, and Excel.
• Experience working in a healthcare or mental health setting.
• Experience working in a college or University setting.

Responsibilities

• Provide professional front-desk reception and customer service to clients, staff, and visitors.
• Manage scheduling for staff and clients using Titanium (EHR), Outlook Calendar, and Microsoft Teams.
• Coordinate meetings and events, including logistics, room reservations, virtual links, and IT support.
• Organize and maintain departmental documentation using Microsoft Word, DocuSign, Excel, Qualtrics, and SharePoint.
• Apply University financial policies; manage purchase card transactions, reconcile statements, and track expenditures.
• Support onboarding and training of new staff and trainees; maintain onboarding schedules and documentation.
• Monitor and maintain office supplies, equipment functionality, and workspace cleanliness.
• Serve as a liaison for internal and external communications, including UCS service updates and inquiries.
• Assist with crisis management protocols and provide support during emergency situations.
• Manage and analyze call data and survey results to support service improvements.
• Maintain and update the Community Provider Database (CPD) in collaboration with Mental Health Navigators.
• Provide rotational on-site coverage across UCS locations to ensure continuous administrative support.

Benefits

• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies.
• Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists.
• Grow professionally with advanced training, leadership development, and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level