Administrative Specialist I / Processing Assistant IV (PAIV)

State of North Carolina

9d

About The Position

The Administrative Specialist I / Processing Assistant IV (PAIV) position provides support for one Counselor-in-Charge and assigned Rehabilitation Counselors in the Gastonia Unit and other staff members as needed. The Processing Assistant will be involved in all aspects of the rehabilitation process under the direction of the Rehabilitation Counselor(s), Unit Manager and Counselor-in-Charge. Job responsibilities include the following: • Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public • Using a multi-line phone system to answer and route calls to appropriate staff members • Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff • Receiving applications from clients, along with requesting and obtaining medical/treatment records • Documenting client information, interactions, and services into the case management system throughout the rehabilitation process • Utilizing office equipment and other relevant technology (software and systems) to meet office needs

Requirements

• Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
• The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required.
• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

• Knowledge of and/or experience working with persons with disabilities
• Experience providing effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in and fast-paced environments
• Experience performing routine administrative and office support functions such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail
• Knowledge of and/or experience with case management systems

Responsibilities

• Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
• Using a multi-line phone system to answer and route calls to appropriate staff members
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
• Receiving applications from clients, along with requesting and obtaining medical/treatment records
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs

Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees