Administrative Specialist (ABA/Behavioral Health)

GBE Alliance • Nashville, TN

4h

About The Position

About Us: GBE Alliance is comprised of a network of licensed individuals who specialize in autism spectrum disorders to provide telehealth and direct services for individuals with autism and their families-paving a way for a brighter future. We pride ourselves on being an all-encompassing resource, providing autism evaluations for a clinical diagnosis, ABA treatment, speech therapy, and occupational therapy. Experts in the field have formed an alliance to help families in Tennessee and Kentucky access high-quality, compassionate ABA services tailored to their child's unique needs.
Position Summary: The Clinical Operations & Administrative Specialist provides cross-functional support to ABA and behavioral health operations, ensuring continuity across scheduling, revenue cycle management (RCM), human resources, and administrative functions. This role serves as a back-up and support resource to clinical leadership, administrative teams, and providers, helping maintain compliance, service delivery, and operational efficiency in a fast-paced clinical environment.

Requirements

• Experience in ABA, behavioral health, healthcare administration, or related field preferred
• Knowledge of ABA service delivery models and clinical roles (BT, RBT, BCBA)
• Familiarity with scheduling, billing, or authorization processes in healthcare settings
• Strong organizational and multitasking skills
• High attention to detail and problem-solving ability
• Strong written and verbal communication skills
• Ability to maintain confidentiality and professionalism
• Proficiency with electronic health records and administrative systems (e.g., CentralReach, Paycom, or similar platforms)
• Highly adaptable with the ability to shift priorities as clinical and operational needs change
• Proactive, dependable, and solution-focused
• Collaborative team player supporting both clinical and administrative teams
• Comfortable working in a regulated healthcare environment
• Strong sense of accountability and follow-through

Responsibilities

• Provide back-up support for client and staff scheduling, including BT/RBT, BCBA, and supervision schedules
• Assist with schedule adjustments related to cancellations, call-outs, and coverage needs
• Support coordination of treatment hours, supervision requirements, and clinic-based services
• Ensure schedules align with authorizations, staffing ratios, and clinical requirements
• Communicate schedule changes to clinical teams and families in a professional and timely manner
• Assist with insurance authorization tracking and verification
• Support claims follow-up, billing inquiries, and payer communications
• Help identify and resolve documentation or authorization barriers that impact reimbursement
• Collaborate with clinical and administrative teams to support timely and accurate billing
• Maintain awareness of payer-specific requirements relevant to ABA services
• Assist with interviewing, screening, and coordination of candidates for ABA roles (BTs, RBTs, BCBAs, administrative staff)
• Support onboarding, orientation, and training coordination
• Assist with HR documentation, credential tracking, and compliance requirements
• Provide back-up support for employee relations inquiries and internal communications
• Maintain confidentiality of employee records and sensitive information
• Support compliance with state, federal, and payer requirements applicable to ABA and behavioral health services
• Assist with documentation tracking related to credentialing, background checks, and training requirements
• Support accreditation, audit preparation, and quality assurance initiatives (e.g., BHCOE, Medicaid, MCOs)
• Help maintain organized records and logs as required by regulatory agencies
• Assist leadership with reporting, data tracking, and operational metrics
• Support clinic administrative functions and daily operational needs
• Serve as a flexible resource to assist with cross-departmental needs and special projects
• Contribute to process improvement initiatives that enhance efficiency and service quality

Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision insurance options
• 401(k) retirement plan
• Ongoing professional development opportunities
• Supportive and collaborative work environment
• Meaningful work that makes a difference in the lives of individuals and families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed