About The Position

This is the first level of the administrative support series. This class requires knowledge of basic clerical functions, data input, and customer service principles. Incumbents are responsible for filing, faxing, copying, directing phone and walk-in customers, performing basic data entry, and distributing mail.

Requirements

  • High School Diploma, or G.E.D, and one year general office or basic customer service experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
  • Knowledge of customer service principles
  • Knowledge of filing principles and practices
  • Knowledge of basic computer operations
  • Knowledge of modern office practices
  • Skill in providing customer service
  • Skill in operating a computer and related software applications
  • Skill in filing
  • Skill in keyboarding
  • Skill in operating modern office equipment
  • Skill in communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Responsibilities

  • Provides customer service by responding to requests for information from parents, students, staff, and/or the general public; and communicates District policies and procedures.
  • Enters a variety of information into databases, spreadsheets, and/or other related computer-based programs.
  • Files a variety of information related to activities in assigned area of responsibility.
  • Performs a variety of routine clerical duties, including: filing, faxing, making copies, answering and transferring phone calls, and/or, performing other related activities.
  • Opens, date stamps, and distributes incoming mail; and processes outgoing mail.
  • Compiles routine, standardized reports from applicable database(s) and/or records; distributes reports to appropriate individuals.
  • Prepares a variety of routine correspondence and/or form letters.
  • Performs other duties of a similar nature or level.
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