Administrative Support Coordinator - Telehealth - REMOTE

Gateway Rehabilitation Center•Pittsburgh, PA

1d•Remote

About The Position

Ready to make an impact in addiction recovery? If you’re looking to support meaningful change and play a key role in advancing how care is delivered, we have the perfect opportunity for you! Your organizational skills, professionalism, and dedication can help transform lives—one interaction at a time. Gateway Rehab Center (GRC) is seeking a detail-oriented and motivated Administrative Support Coordinator to enhance the efficiency and effectiveness of our operations. In this fully remote role, you’ll provide essential administrative support that helps ensure individuals receive timely, accessible, and high-quality care—all from the comfort of your home. If you’re inspired by mission-driven work and want to contribute to expanding access to life-changing recovery services, we’d love to hear from you! Please Note: This is a remote position. You must live in the US or a US territory. Why Choose Gateway Rehab? Make an impact through Gateway’s mission “to help all affected by addictive disease to be healthy in body, mind, and spirit.” Be a part of an organization that has been leading the way in addiction treatment for over 50 years. Leverage cutting-edge telehealth technology to bridge gaps in care and transform lives. Enjoy the flexibility of a fully remote role while maintaining meaningful client connections. Why This Role is the Future of Addiction Treatment? GRC’s Telehealth Services team is changing lives, and as an Administrative Support Coordinator, you’ll be at the forefront of this movement. Your work will expand access to critical services, empower clients, and shape the future of addiction recovery. This is more than just a job—it’s a mission-driven career where you can make a lasting impact every single day. Your Role in Transforming Recovery

Requirements

High School diploma or equivalent required.
Post high school, business or professional school graduate preferred.
Proficiency in telehealth platforms and digital communication tools.
A passion for breaking down barriers to care and advancing virtual behavioral health treatment.
Strong communication and organizational skills.
Solid computer proficiency and experience.
PA State Police Criminal History Record check.
Obtain FBI Criminal Background and PA Child Abuse History Clearance.
Pass Drug Screen.
2-Step TB Test.
CPR/First Aid certification.

Responsibilities

Processes patient evaluations, admissions, and discharges in Electronic Health Records.
Assists in scheduling individuals for services with Electronic Health Records.
Greet visitors and patients and notify staff as people arrive for appointments.
Completes word processing, data entry, and filing duties.
Trains new administrative staff in office procedure and electronic medical record use.
Monitors patient liability and payment rate, including tracking patient liability, reminding patients, and referring nonpaying patients to site manager. Also, accepts patient liability payments and makes bank deposits.
Coordinates and processes patient drug screening.
Answer multi-line phone in a professional and pleasant manner, screen and correctly direct calls to the appropriate staff.
Answer visitor inquiries and provide basic information as to services and programming.
Perform clerical duties as needed.
Audits patient charts, including admissions and discharges.
Supports operations of doctor/nurse day, including scheduling appointments, authorization and ordering of patient medication, and communication with pharmacies.
Orders supplies needed for office operations.
Ensures office equipment is functional and take responsibility for smooth functioning of office.
Generates and responds to correspondence.
Maintain neat and organized appearance of the lobby and front desk area.
Supports site medical records, including maintaining patient records and finalizing patient record after discharge.
Attends site and operations meetings as needed.
Performs related duties as needed.