Administrative Support

LUTHERAN METROPOLITAN MINISTRY•Cleveland, OH

1d•$16 - $16•Onsite

About The Position

The Administrative Support (AS) plays a crucial role in maintaining the smooth operation of our front desk and providing exceptional support services to clients and visitors. In addition, the AS is responsible for answering phone calls, greeting and directing visitors and providing administrative support to the Agency.

Requirements

Our ideal candidate has a high school diploma or equivalent; additional certification or associate degree in related field is a plus.
Proficient in operating a multi-line telephone system
Proven experience in a similar role, preferred.

Nice To Haves

Experience working with the homeless, chemically dependent, or mentally disabled individuals; and effective communication and crisis intervention skills preferred.

Responsibilities

Answer and route incoming phone calls to the appropriate individuals or programs/departments
Manage the distribution of incoming and outgoing mail, coordinate delivery to the appropriate recipients
Assist with various administrative tasks such as data entry, photocopying, check distribution, etc.
Assist with coordinating Agency events such as meetings, workshops, trainings, etc.
Ensure compliance with Agency security procedures by issuing and collecting visitor badges and parking key fobs
Create ID badges for new staff and participants, as appropriate
Collaborate with team members to provide excellent client support and maintain a professional and positive work environment
Collaborate with team members to maintain updated resources such as staff directory, off-site resources for clients, etc.
Respond to client inquiries and requests in a timely and professional manner
Manage the RSC facility visitors log
Manage the front desk voicemail throughout the work shift
Send building communications and reminders, as appropriate
Maintain a clean and organized front desk area, ensuring a professional appearance