Administrator, Customer Service-FSG - TForce Freight

TForce Freight • Innsbrook, VA

12d

About The Position

The Customer Service-FSG Administrator develops and maintains on-going
relationships with account executives, sales support representatives, operations
personnel, inside sales representatives, and other internal TFF customers. The
main goal of the Customer Service-FSG Administrator is to immediately solve
service-related issues on behalf of our internal customers by analyzing and
resolving problems. The incumbent will be required to answer inbound calls and
make outbound calls. Additional duties may include, but are not limited to
filing, mailing, e-mailing, faxing, duplicating, processing forms, and data
entry.

Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• Employer will not sponsor visas for position.
• Must be located in the same geographic location as the job or willing to relocate
• High school diploma or GED
• Billing certified
• Must have a general working knowledge of TFF internal resources and departments
• Working knowledge of Microsoft Windows

Nice To Haves

• Preferred Customer Associate certified

Responsibilities

• Provide first call resolution.
• Analyze and solve problems.
• Educate on ways to prevent future occurrences when appropriate.
• Perform work with minimal supervision.
• Ability to build relationships with related internal functions (e.g., Billing, Packing Information and Operations).
• Routinely demonstrate attention to detail in all documentation, communications, and follow-up.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED