Admissions/Concessions Shift Leader - Furman Aquatic Center

City Of Ames•Ames, IA

33d•Onsite

About The Position

The City of Ames Parks and Recreation Department has an exciting opportunity for Furman Aquatic Center Admissions/Concessions Shift Leaders for the 2026 Summer Season! Shift times vary with day and evening hours, weekdays and weekends, April through September. This position will also assist with staff in-service training events and participate during weekly shift leader meetings Fridays, 9am-11am. Shift Leaders are directly responsible for assisting and supervising Cashiers; directly accountable to the Head Shift Leaders and Recreation Manager, and adjunctly accountable to the Parks & Recreation Superintendent and the Director of Parks & Recreation. This posting is open until filled.

Requirements

Must be at least 18 years of age
Valid driver's license required
Current AED/CPR certification or ability to obtain within one month of employment
Ability to work a flexible schedule
Ability to maintain an exceptional level of safety
Ability to demonstrate strong decision-making skills, initiative, dependability, organization, enthusiasm, leadership, and a desire to serve the public
Ability to communicate positively with public
Ability to maintain a professional demeanor (calm and courteous) at all times while on site
Ability to maintain a professional appearance (staff coat, khaki pants, and closed-toe shoes) at all times while on site
Ability to understand, appreciate and embody the City of Ames Core Values

Nice To Haves

Cash handling, staff supervision, customer service and retail experience preferred

Responsibilities

Perform opening and closing procedures (unlocking/locking, POS startup, lights)
Complete routine checks of equipment
Enforce rules and policies ensuring a safe facility
Maintain clean facility
Understand and use Point of Sale/Pass Management program and other required software
Complete nightly cash deposits
Delegate facility specific duties to Cashiers
Recognize and respond quickly and effectively to all emergencies
Operate facility specific equipment safely and efficiently
Ensure proper staffing levels for events by calling additional staff in or sending staff home
Complete required paperwork for record keeping (i.e. incident reports, cleaning checklist)
Depending on facility, assist with food prep and food sales in concession stand
Contact vendors for supplies (i.e. pizza, cake, beverages, etc.)
Assist Recreation Manager as needed (i.e. facility maintenance, staff scheduling, inventory control, etc.)
Supervise patrons
Ensure building entrance is clean and maintained
Other duties as assigned by the Recreation Manager
Assist Recreation Manager in training new Shift Leaders and Cashiers
Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respect and dignity for one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.