Admissions Coordinator
About The Position
Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating disorders, mental health, and substance use and places a high priority on seeking employees who share our passion for improving the lives we serve. Since 1997, Discovery Behavioral Health has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options. Position Summary: Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.
Requirements
- High School Diploma or equivalent
- Office etiquette
- Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
- Follow the checklist to ensure all steps to an admission have been properly taken
- Keep referral information up to date and in an accessible location.
- Effectively discern if a caller meets initial criteria (within 2-3 minutes)
- Efficiently refer caller out to network partners if and when they fail to qualify
- Speak passionately about the program while controlling the flow and direction of the call
- Ability to efficiently gather pertinent information in initial call while inputting in CRM
- Obtain referral and treatment team information
- Gather all insurance info and promptly initiate verification process
- Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
- Keep family engaged in communication and informed of next steps
- Conduct pre-admission screenings
- Gather medical data/records
- Gather clinical data and treatment team information
- Identify clinical or medical red flags and alert appropriate personnel
- Obtain appropriate approvals when indicated (medical, clinical, etc.)
- Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
- Proper coordination with business office and management personnel to complete SCA
- Communication with house regarding admissions and receive mutually agreeable admission time
- Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
- Generate EHR record for incoming client
- Admission paperwork complete and in compliance
- Accurate and timely notations in CRM and EHR and all supporting data uploaded
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
