Admissions Coordinator

Ascension Recovery Services•Pittsburgh, PA

2d•Remote

About The Position

JOIN OUR JOURNEY, SHAPE THE FUTURE OF BEHAVIORAL HEALTH TREATMENT AND RECOVERY at Wise Path Recovery Centers! OUR VISION: To provide compassionate care, break down barriers, and empower individuals on their journey to recovery. ENSURE A SMOOTH ADMISSION EXPERIENCE! Are you passionate about helping individuals on their recovery journey? Join our team as an Admissions Coordinator (Evening Shift Only) and play a critical role in ensuring clients and their families experience a seamless, welcoming, and supportive process from inquiry to admission. WHY YOU SHOULD JOIN US: Meaningful Work: Help clients and their families navigate the admission process and take their first steps towards recovery. Collaborative Team: Work closely with our leadership and clinical teams to ensure admissions are clinically appropriate and clients receive the support they need. Growth Opportunities: Advance your career in a rewarding role while contributing to a positive impact on individuals seeking treatment. WHAT YOU’LL DO: Conduct initial in-person or telephone screenings of potential clients and referents to determine eligibility for admission. Enter assessment and admissions data into the EMR, CRM, and other electronic systems. Handle phone inquiries and provide effective information about the treatment program. Guide clients and families through the decision-making process, helping them prepare for admission and understand what to expect. Efficiently complete the admission process, ensuring clients are fully aware of their rights, responsibilities, and the nature of consents and releases being signed. Verify insurance coverage, identify financial guarantors, and arrange payment plans. Maintain communication with referral sources and document interactions. Coordinate with Business Development staff to expedite referrals to the facility. Provide referrals for individuals who do not meet program criteria. Conduct tours of the facility for prospective clients and their families. Coordinate the timely retrieval of outside medical records. Represent the program to referral sources, potential clients, and outside agencies in a professional and courteous manner. Serve as a liaison between the clinical/medical/housing teams and families, coordinating transportation/travel services and organizing admission procedures with other mental health facilities. Compile and track relevant admissions data and statistics. Adhere to DCF, State, and Federal regulations, as well as accrediting agency requirements. Be available for on-call duties in the evenings and on weekends via telephone, if applicable. Perform other duties as assigned. Education, Experience, Skills: Bachelor’s degree in social services, management, healthcare, or a related discipline preferred. Peer Recovery Specialist Certification a plus 2+ years of experience in a behavioral health/SUD setting strongly preferred. Knowledge of substance use disorders, and the recovery process strongly preferred. 2+ years of experience in admissions or case management preferred. Evening Availability Work Conditions and Physical Requirements: Work Setting: Indoors, environmentally controlled. Body Positioning: Frequent sitting and standing, repetitive motions, and use of hands to handle or control objects, tools, or controls. Must be able to lift or move up to 10 lbs regularly Communication: Regular interaction via electronic mail, in-person discussions, public speaking, telephone, and video. Equal Employment Opportunity & Reasonable Accommodations Wise Path Recovery Centers and Ascension Recovery Services are Equal Opportunity Employers. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. The organization provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require accommodation to perform the essential functions of this position, please notify your supervisor, Human Resources, or the designated ADA Coordinator. Requests will be evaluated on a case-by-case basis to ensure equal employment opportunities.

Requirements

Bachelor’s degree in social services, management, healthcare, or a related discipline preferred.
2+ years of experience in a behavioral health/SUD setting strongly preferred.
Knowledge of substance use disorders, and the recovery process strongly preferred.
2+ years of experience in admissions or case management preferred.
Evening Availability

Nice To Haves

Peer Recovery Specialist Certification a plus

Responsibilities

Conduct initial in-person or telephone screenings of potential clients and referents to determine eligibility for admission.
Enter assessment and admissions data into the EMR, CRM, and other electronic systems.
Handle phone inquiries and provide effective information about the treatment program.
Guide clients and families through the decision-making process, helping them prepare for admission and understand what to expect.
Efficiently complete the admission process, ensuring clients are fully aware of their rights, responsibilities, and the nature of consents and releases being signed.
Verify insurance coverage, identify financial guarantors, and arrange payment plans.
Maintain communication with referral sources and document interactions.
Coordinate with Business Development staff to expedite referrals to the facility.
Provide referrals for individuals who do not meet program criteria.
Conduct tours of the facility for prospective clients and their families.
Coordinate the timely retrieval of outside medical records.
Represent the program to referral sources, potential clients, and outside agencies in a professional and courteous manner.
Serve as a liaison between the clinical/medical/housing teams and families, coordinating transportation/travel services and organizing admission procedures with other mental health facilities.
Compile and track relevant admissions data and statistics.
Adhere to DCF, State, and Federal regulations, as well as accrediting agency requirements.
Be available for on-call duties in the evenings and on weekends via telephone, if applicable.
Perform other duties as assigned.