Admissions Coordinator

Westside Terrace Healthcare•Dothan, AL

1d•Onsite

About The Position

The Admissions Coordinator plays a crucial role in managing the admissions process for new residents in our Skilled Nursing Facility (SNF). This position involves coordinating inquiries, assisting families with the admission process, ensuring compliance with regulations, and collaborating with internal departments to facilitate a smooth transition for residents.

Requirements

Must possess and maintain any and all necessary active and unencumbered certifications, degrees, or licenses in the necessary state, to the extent the position requires such certifications, degrees, or licenses.
Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served.
Must be a supportive team member, contribute to and be an example of teamwork and team concept.
Must possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
Must be able to relate information concerning a resident’s condition.
Must not pose a direct threat to the health or safety of other individuals in the workplace.
Must be able to move intermittently throughout the workday.
Must be able to read, speak, and understandably write the English language.
Must be able to cope with the mental and emotional stress of the position.
Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination if the position requires.
Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.
Must be able to push, pull, move, and/or lift a minimum of 50 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
May be necessary to assist in the evacuation of residents during emergencies.

Nice To Haves

Experience in Healthcare Administration, Social Work, or a related field (or equivalent work experience).
Previous experience in admissions coordination, preferably in a healthcare or long-term care setting.
Strong interpersonal and communication skills.
Knowledge of admissions processes and regulations in healthcare.
Ability to work collaboratively with diverse teams.
Detail-oriented with excellent organizational skills.
Proficient in using relevant software for documentation and communication.

Responsibilities

Inquiry Management: Respond to inquiries from potential residents, families, and healthcare professionals. Provide information about the facility's services, amenities, and admission process.
Pre-Admission Assessments: Conduct pre-admission assessments to evaluate the appropriateness of the facility for potential residents. Collaborate with healthcare professionals to gather necessary medical information.
Admissions Process: Guide families through the admissions process, explaining required documentation and assisting with paperwork. Coordinate with healthcare providers, case managers, and insurance companies to gather necessary information.
Tour Coordination: Arrange facility tours for prospective residents and their families. Highlight key features, services, and care options during tours.
Communication and Liaison: Serve as a liaison between the facility and external entities, including hospitals, physician offices, and community organizations. Collaborate with healthcare professionals to ensure a seamless transition for residents.
Documentation and Compliance: Ensure accurate and complete documentation of all admissions-related information. Adhere to regulatory standards and compliance requirements in the admissions process.
Bed Management: Coordinate with nursing and other departments to manage bed availability and occupancy. Maintain accurate records of bed status and communicate effectively with relevant stakeholders.
Insurance Verification: Verify insurance coverage and benefits for potential residents. Assist families in understanding insurance-related matters and financial responsibilities.
Discharge Planning: Collaborate with the interdisciplinary team on discharge planning and bed turnover. Communicate bed availability and potential admissions to the appropriate departments.
Customer Service: Provide excellent customer service to residents, families, and external partners. Address inquiries and concerns promptly and professionally.