Admissions Receptionist

The Frederick Gunn School•Washington, CT

About The Position

The Frederick Gunn School, founded in 1850, is a co-ed boarding and day school for students in grades 9-12, as well as a post-graduate year. Mr. Gunn had a deep appreciation for the natural world, believing that in nature students understand themselves as humans and their place in the world. He took a principled stand against slavery and spurred students (and the town at large) to examine their beliefs. In addition to the habits and skills students will need in college and life beyond, we teach them to follow Mr. Gunn’s example: to cultivate wisdom, to be trailblazers, to act with conviction, and to value character as highly as intellect and achievement. Position Summary The Admissions Receptionist is a 12-month position reporting to the Chief Enrollment Officer. The Admissions Receptionist is a critical member of the Admissions team often serving as the first person that a visitor to Admissions encounters. Excellent customer service and interpersonal and communication skills as well as patience, attention to detail and organization skills are essentials for this position.

Requirements

Experience serving as receptionist in high quality customer service environment, strongly preferred
Strong interpersonal and communication skills
Strong organizational skills with emphasis on attention to detail
Ability to multitask effectively
Ability to work effectively with faculty, staff, students, parents and school leadership
Proficiency with Google suite

Responsibilities

Greet prospective families when arrive in Admissions and send them on tour with student tour guides
Greet other visitors in Admissions area and guide them to appropriate location or faculty or staff member
Welcome families back from tour and connect them with their Admissions Officer or scheduled faculty member
Answer school’s main phone, address general questions and forward calls to appropriate parties
Make appointments for tours and interviews for prospective families
Process daily inquiries into Finalsite
Mail viewbooks and other marketing materials to inquiring families
Send email reminders for upcoming appointments (two days in advance of appointment)
Print the admissions calendar and coaches/teachers calendar to guide Admissions Team as visitors arrive
Prepare and print tour guide schedule to guide Admissions Team as visitors arrive
Build and maintain positive rapport with student tour guides, offering guidance and feedback as needed
Enter completed interviews in Finalsite and assign to appropriate Admissions Officer
Email list of Admissions visitors to school community one day in advance of visits
Problem solve for unexpected situations (late visitors, unexpected visitors, etc)
Serve as a thought partner with the team about ways to improve the admissions visitor experience and efficiency/effectiveness of the team
Maintain Reading Room; includes stocking of coffee/tea area, light cleaning of room daily basis, organizing/tidying space throughout day
Prepare the welcome sign for the Admissions visitors on daily basis
Help Admissions Assistants with processing applications as needed
Prepare goody bags for visiting educational consultants
Pack and organize fair bags (pack mini viewbooks, swag, inquiry cards, banners, etc.) in advance of Admissions Officers travel to school fairs
Monitor schedule of admission visitor’s meetings with Head of School and ensure he/she is available and on schedule
Sort mail in School’s mailroom when needed
Place Amazon orders, coffee and other office orders as needed
Create name tags for Admissions and School events as needed
Track stock of marketing materials and place reorders with marketing department as needed
Record hours and pay TG's for summer tours
Collect new student photos via emails and/or phone calls and then share with Dean of Students office
Add application pieces and create folders for new student profiles
Enter educational consultant information into Finalsite
Assist Admissions team as needed