Admissions Supervisor

Conway Behavioral Health•Conway, AR

About The Position

The Admissions Supervisor plays a vital leadership role at the front door of care—ensuring every patient’s journey begins with compassion, efficiency, and clinical excellence. This position oversees the daily operations of intake and admissions, guiding a dedicated team through call management, referral coordination, benefit verification, and admission scheduling while maintaining the highest standards of patient safety and regulatory compliance. As a key operational and clinical partner, the Admissions Supervisor balances fast-paced decision-making with thoughtful clinical judgment—prioritizing potential admissions, collaborating with business and clinical teams, and supporting staff development. If you thrive in a dynamic healthcare environment, enjoy mentoring others, and are passionate about delivering exceptional patient experiences, this role offers an opportunity to make a meaningful impact every day.

Requirements

Bachelor’s degree in a social service field is preferred.
Master’s degree in a social services field preferred or RN preferred.
In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree in nursing is required.
One or more years’ experience in a healthcare admissions role preferred.
One or more years’ supervisory/lead in a healthcare admissions setting experience preferred.
CPR and de-escalation/restraint certification preferred (training available upon hire and offered by facility).
First aid may be preferred based on state or facility.

Responsibilities

For assigned shift will plan, assign, supervise, and perform preferred duties to ensure patient safety and the efficiency of the department.
Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet those needs appropriately manner.
Knowledge of milieu management.
Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
Coordination with the business office to ensure that timely and accurate financial counseling of patients occurs when appropriate.
Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
Ensure that EMTALA logs, if applicable, is completed for each patient seen by admissions.
Participate in staff training by serving as a preceptor for new admission team employees.
Report shift challenges promptly to AOC, or Admissions Director.
Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.