Adoption Program Manager

Humane Society of Truckee-Tahoe•Truckee, CA

9d•$72,000 - $75,000•Onsite

About The Position

The Adoption Program Manager, under the direct supervision of the Operations Director, oversees all aspects of the adoption program and leads the adoption & customer service team. This role is responsible for ensuring exceptional animal care, fostering a welcoming and supportive environment for adopters, volunteers, and visitors, and maintaining a clean, safe, and humane shelter.

Requirements

Minimum of two years supervisory experience preferred
Animal welfare or sheltering experience preferred
Strong verbal and written communication skills required
Bilingual preferred
Proficiency with Microsoft Word, Google Workspace, and social media platforms
Ability to work weekends, evenings, and some holidays
Ability to routinely lift up to 50 pounds
Ability to work with and handle strong dogs and other companion animals
Ability to stand, bend, kneel, walk, and perform physical tasks in a shelter environment for extended periods of time

Responsibilities

Supervise Adoption & Customer Service Specialists, including daily staff management, coaching, scheduling, and conflict resolution
Create and manage staff schedules to ensure adequate coverage; provide or secure coverage as needed
Ensure all staff receive proper onboarding, training, and ongoing education aligned with best practices
Lead and prioritize adoption efforts to maximize positive outcomes
Ensure transparent communication with adopters regarding animal needs
Oversee adoption-related social media content
Organize and oversee adoption events and campaigns, as needed
Ensure all adoptable animal records are accurate and complete; resolve discrepancies promptly
Ensure all animals receive high-quality care, including cleanliness, enrichment, exercise, medical attention, and behavioral support
Maintain a clean, safe, and sanitary environment
Be committed to a high safety standard and be willing and able to comply with all safety laws and HSTT’s safety policies and rules. The Adoption Program Manager must report safety violations and potential safety violations to the appropriate supervisory or management personnel in a time-sensitive manner.
Work cohesively with all other departments to ensure the best possible experience for animals, staff, volunteers, visitors and adopters
Assist with events, public education, emergency response, and cross-department support as needed
Other duties as assigned