Adoptions Specialist

Humane Society Pikes Peak Region•Colorado Springs, CO

18h•Onsite

About The Position

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization. At the Humane Society of the Pikes Peak Region (HSPPR), we believe in compassionate care for animals, safe and vibrant communities, and socially conscious sheltering. As an Adoptions Specialist , you'll be a key part of that vision-helping pets find loving homes while supporting the people who care for them. What You'll Do As an Adoptions Specialist, you'll bring our mission to life every day by: Providing exceptional customer service and adoption guidance to ensure each pet finds their perfect match. Training and mentoring Adoptions Representatives, helping new team members understand both our procedures and our values. Offering leadership on the adoption floor to keep operations smooth, compassionate, and efficient. Handling challenges thoughtfully-always with empathy for people and animals alike. Collaborating with coworkers and volunteers to maintain a welcoming, safe, and organized adoption environment. About You You're motivated by making a difference and thrive in a fast-paced, mission-driven environment. You bring: A high school diploma or equivalent (some college coursework is a plus). Six months or more of customer service experience; animal care experience a plus. Excellent communication, problem-solving, and teaching skills. A calm, professional attitude under pressure. A valid Colorado driver's license (preferred). Working Conditions Our adoption floor is dynamic-full of life, teamwork, and the occasional wagging tail or gentle purr. You'll need to lift up to 50 lbs occasionally, multitask around frequent interruptions, and work weekends and holidays. Why HSPPR? When you join HSPPR, you're not just starting a job-you're joining a movement. Our team is dedicated to creating communities where all pets and people can thrive. We offer: A positive, mission-driven culture where your work truly matters. Opportunities for growth through training and collaboration. The chance to help build connections that change lives-one adoption at a time. Bring your compassion, leadership, and love for animals to HSPPR-and help us create a better future for pets and people. In addition to competitive salaries, we offer comprehensive benefits to our full-time staff. Benefits include: Health Insurance ~~ 401K with employer matching up to 4% of salary ~~ Dental and vision Plans ~~ Supplemental Group Life Insurance ~~ Short and long term disability Insurance ~~ Paid time off ~~ Holidays ~~ Direct Deposit ~~ Personal Pet Perks ~~ Wellness Programs ~~ Paid Sabbatical after 5 years of employment The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program, go to https://studentaid.ed.gov/sa/. The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community. Core Values Statements- Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect and compassion. Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve. Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions. Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation and the development of our board, staff and volunteers. Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people. Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do. As a condition of employment with HSPPR, you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation, verification of citizenship/immigration status, and a motor vehicle record. By applying for this position, you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR. In consideration of any offers of employment made as a result of your interest in this position, by applying for this position, you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above.

Requirements

A high school diploma or equivalent (some college coursework is a plus).
Six months or more of customer service experience; animal care experience a plus.
Excellent communication, problem-solving, and teaching skills.
A calm, professional attitude under pressure.

Nice To Haves

A valid Colorado driver's license (preferred).

Responsibilities

Providing exceptional customer service and adoption guidance to ensure each pet finds their perfect match.
Training and mentoring Adoptions Representatives, helping new team members understand both our procedures and our values.
Offering leadership on the adoption floor to keep operations smooth, compassionate, and efficient.
Handling challenges thoughtfully-always with empathy for people and animals alike.
Collaborating with coworkers and volunteers to maintain a welcoming, safe, and organized adoption environment.