Adult Services Specialist

About the position

Working at Laramie County Library System is about joining an award-winning organization that sets the bar for service regionally and nationally. The Library Journal 2008 Library of the Year, Laramie County Library System is a hub for engagement, literacy and learning, and lifelong curiosity and discovery. With nearly 385,000 yearly visitors to a 103,000 sq. ft. central library, two branch libraries, and bookmobile, Laramie County Library System champions a knowledgeable and engaged community. The primary role of the Adult Services Specialist is to serve the public in their use of library resources. The Adult Services Specialist works closely with other Adult Services employees and employees in other divisions to provide reference services, manage nonfiction collections, present events for adults, and deliver a variety of specialized services.

Responsibilities

• Maintains patron confidentiality in compliance with Wyoming state law.
• Takes ownership of their performance, development, and accomplishments.
• Promotes teamwork within the division and Laramie County Library System (LCLS).
• Serves on system-wide teams and represents LCLS in the community as assigned.
• Participates in professional activities on a local, state, and regional level as assigned.
• Directs volunteers for events and Adult Services activities as assigned.
• Works quickly, effectively, and accurately within tight deadlines.
• Performs other related and necessary duties as assigned.
• Provides exceptional customer service.
• Maintains knowledge of procedures and policies of LCLS and the Adult Services Division.
• Observes patron behavior in relation to the Library Rules.
• Cross-trains and works at other public service points as assigned.
• Works at the third-floor public service Ask Here Desk, including answering reference questions, assisting patrons, and spending an appropriate amount of time away from the desk (roving).
• Trains and assists patrons in using the library catalog, placing holds and interlibrary loan requests, checking out items, and using computers and other technology.
• Develops a diverse and thorough knowledge of the adult nonfiction collection.
• Manages assigned areas of the nonfiction collection, including purchasing, evaluating, and weeding.
• Manages access to and assists in use of Special Collections, business services (L2B), and third floor meeting rooms and study rooms.
• Provides proctoring services.
• Registers as a Notary Public and provides notary services.
• Assists participants in the Summer Reading Challenge (SRC).
• Assists patrons using the Seed Library of Laramie County (SLLC).
• Plans and implements events for adults with the Adult Services Events Coordinator.
• Proposes event ideas, manages individual event budgets, and collaborates on planning.
• Plans and implements outreach events and programs for adults.

Requirements

• Bachelor’s degree from an accredited college or university plus 1 year of relevant experience; or the equivalent combination of education and experience.
• Proficiency with a variety of software programs and systems related to the operations of the library.
• Working knowledge of public library operations.
• Public speaking skills.
• Proficiency in applying good customer service and decision-making skills.
• Ability to work with limited supervision, with an aptitude for detailed work and proficiency in prioritizing tasks.
• Ability to speak, read, comprehend, and write the English language.
• Ability to work flexible work schedules, including evenings and weekends.

Benefits

• LCLS pays 100% of the employee contributions to the Wyoming Retirement System (WRS).
• LCLS pays 100% of the premium for $25,000 term life insurance policy for the employee.
• This position receives paid time off for 13 holidays, vacation and sick leave, and an annual personal day.
• Vacation leave starts at two weeks per year for full-time employees and increases with years of service.
• Medical insurance and a separate dental plan are available. LCLS pays 85% of medical and dental insurance premiums.
• A deferred compensation plan, prepaid legal services agreement, vision coverage, and other supplemental insurance options are also available at the employee’s expense.
• Employees may join the YMCA without an initiation fee.
• Employees may join the Cheyenne-Laramie County Employees Federal Credit Union.