Advanced Emergency Medical Technician (AEMT) - Dollywood Parks & Resorts - Part Time Seasonal

All Career•Pigeon Forge, TN

13h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking an AEMT who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right AEMT will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The AEMT's role is to provide treatment for injured and ill Hosts and Guests and conduct Host Safety Screenings and drug testing. All of this will be done in a manner consistent with the mission, values and operating philosophies, and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

High School diploma or equivalent, Required
Must be at least 18 years of age
Current TN State AEMT License, Required
Copies of current certifications are required
Knowledge of and ability to use BLS equipment required
Basic computer skills required, including proficiency with Microsoft Word and the ability to learn SID for report writing
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Available to work at least 5 days/month, most of which will be weekends
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently with creating a safe and secure environment for hosts and guests
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Must have a valid Driver’s License with current automobile insurance and be able to drive company vehicles as required
Must successfully complete a background check including motor vehicle and pre-employment drug screen
Able to lift, move, and/or carry up to 25 lbs alone and 200 lbs, with assistance
Able to work outdoors
Must be able to wear a full body fall protection harness & carry safety equipment to negotiate ride catwalks, lifts, platforms, and other areas necessary to complete ride and building evacuations at heights of up to 250 ft
Must be able to tolerate and use chemicals such as cleaning supplies
Ability to learn and utilize the online scheduling program required (ShiftPlanning)

Nice To Haves

Three (3) years of field experience as an AEMT, preferred

Responsibilities

Treatment of injured or ill Hosts and Guests in emergency and non-emergency situations under The Dollywood Company protocols and procedures
Provide patient assessments and determine if a patient can remain on the park or at work with medical treatment provided under The Dollywood Company protocols and procedures
Operate golf carts, mini-ambulances, and company vehicles for emergency response or transportation of Hosts and Guests
Maintain documentation which includes writing electronic reports according to procedure with accurate, clear, and concise wording and correct spelling
Utilize Microsoft Office programs, SID, and the use of templates for writing reports
Maintain Park and patient confidentiality, following HIPPA and The Dollywood Company guidelines
Utilize positive verbal communication skills with Hosts, Guests, and outside medical service providers
Keep the work area clean, stocked, and ready for use at all times
Assist in the triage and/or park evacuation as needed
Communicate well with patients in a clear and understanding manner
Maintain up-to-date knowledge regarding all areas of the park including exit gates, back entrances to rides, and inside buildings in the event of an emergency
Complete annual training with Ride Operations to be proficient in all ride evacuation procedures
Spend ample time on the park interacting with Hosts and Guests, greeting Guests with a smile, and assisting them as needed
Conduct Host pre-employment, post-accident, random, and reasonable suspicion drug screens and alcohol tests according to The Dollywood Company procedure
Assist in the maintenance of park cleanliness by picking up litter, etc.
Assist Safety Management in other duties as assigned to support division goals
Position will be required to work at any of the SMC Properties including Dollywood and Dollywood Splash Country
Management reserves the right to change and/or add to these duties at any time