Advantage Program Lead

The First National Bank in Sioux Falls•Sioux Falls, SD

About The Position

The Advantage Program Lead is responsible for overseeing the end-to-end management of the Advantage Networks debit and credit card programs. This role ensures successful delivery, performance, and continuous improvement of card products by collaborating cross-functionally with internal teams, Participating Financial Institutions (PFIs), payment networks, processors, and external partners. Serves as the subject matter expert for the PaymentOne debit and credit card platforms and leads ongoing training to ensure team members maintain proficiency across all systems and tools. Supports program growth and overall performance by promoting the Networks full product suite and helping programs reach their full potential. In addition, our FIRST Values apply to all teammates without exception. FIRST Values Family We support, trust, and respect each other, our customers, and our shareholders. Independence & Innovation We embrace change as vital to our success. Relationships We build relationships that are based on strong character, mutual loyalty, trust, and respect. Stewardship We take care of ourselves so we can take care of others. Teamwork We help each other grow and succeed. Who we are: The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us it is the cornerstone of our success. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships. Although banking has evolved over the years, our mission and values have not and will not change.

Requirements

Secondary education in related field preferred.
Five or more years of relevant experience in payments, card programs, or financial services or a combination of education and experience that would enable the incumbent to meet the accountabilities and required competencies of the position.
Experience with debit and credit card administration preferred.
Ability to conduct relationships in a manner that ensures cooperation and positive results.
Ability to work independently with little supervision.
Self-motivated.
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills, attention to detail and accuracy.
Excellent time management skills with a proven ability to meet deadlines.
Ability to accept direction and adapt to changing priorities to meet the needs of the organization.

Responsibilities

Lead with clear direction, providing the necessary tools to delegate and elevate for growth and development of self and other teammates.
Provide leadership with the ability to delegate, motivate and empower teammates to turn initiatives into actionable and accountable behaviors.
Lead cross-functional initiatives and projects related to debit and credit card platforms.
Assist with training new hires and cross-training existing team on new processes and procedures.
Maintain and regularly update Advantage Network processes, procedures, and documentation to ensure accuracy and alignment with current practices.
Oversee the administration and ongoing management of programs, ensuring operational effectiveness, and continuous process improvement.
Support the implementation and enhancement of debit and credit product offerings from launch through ongoing operations.
Troubleshoot and resolve program-related issues, coordinating with vendors and internal partners to drive timely resolution.
Partner with PFIs to promote product adoption and support program growth initiatives.
Manage and monitor role-based user access to network and web-based applications, ensuring appropriate security and compliance.
Identify and implement process improvements to strengthen controls, efficiency, and customer experience.
Ensure customers have a positive experience.
Provide exceptional customer service by addressing inquiries and resolving concerns via phone or e-mail.
Initiate and monitor vendor support tickets as needed.
Communicate proactively and provide consistent follow-up on open issues to ensure timely resolution.