Advisory and Consulting Manager

Diligent Corporation • Washington, NY

1d • $115,000 - $145,000 • Hybrid

About The Position

Position Overview: You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent’s GRC solutions, and support business development activities. Key Responsibilities Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers realize their risk and compliance program vision, goals, and objectives. Advise clients on the best approach based on this experience and engage in successful expectations management. Manage projects to ensure project risks are proactively identified, communicated, and mitigated. Mobilize proper team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project efficiencies and budgets are managed and proactively communicated. Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on: Capturing high quality business requirements. Creating design & walk-through documents and solution workflow diagrams. Designing/Architecting product implementation. Enabling customers to adopt and use our platform. Maintaining balance between customer expectations and project team satisfaction. Partner with Product Managers acting as a conduit between customer expectations and product development, identifying trends and recommending system improvements and new features. Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.) Collaborate with Client Partners in identifying barriers to adoption of Diligent’s products and in developing strategies and approaches to remove these barriers and increase adoption. Identify expansion opportunities by exposing existing customers to the breath of Diligent solutions that can help enhance their eGRC journey. Develop and execute on a suitable training plan that helps you grow as a professional and remain relevant to Diligent’s customer base Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems Provide coaching and mentoring of Senior Specialists and Specialist team members on project management customer enablement and domain.

Requirements

• 7 plus years' experience as practitioner with domain knowledge in one or more of these areas: Audit, Internal and Regulatory Compliance, and/or Risk Management (Enterprise, IT, Regulatory and/or Third Party).
• FedRAMP experience required.
• Experience with CMMC and NIST frameworks.
• 2-4 years’ experience running Risk or Compliance Programs.
• 2-4 managing implementations of large-scale technology products across industries.
• Demonstrated experience delivering projects under formal governance frameworks (PMI, PMP, PRINCE2, or federal program standards).
• Experience in client management and business development within those clients.
• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire.
• Drive and determination to succeed in a dynamic company and growing team.
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment.
• Exceptional communication and presentation skills including great public speaking skills and workshop facilitation.
• Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes.

Nice To Haves

• Ability to lead or follow as the situation mandates.
• CPA/CA, CIA, CISA, CISSP, CMA, RICS APC, PMP or other relevant certification desired.
• Ability to travel up to 20%.

Responsibilities

• Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers realize their risk and compliance program vision, goals, and objectives.
• Advise clients on the best approach based on this experience and engage in successful expectations management.
• Manage projects to ensure project risks are proactively identified, communicated, and mitigated.
• Mobilize proper team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project efficiencies and budgets are managed and proactively communicated.
• Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on: Capturing high quality business requirements. Creating design & walk-through documents and solution workflow diagrams. Designing/Architecting product implementation. Enabling customers to adopt and use our platform. Maintaining balance between customer expectations and project team satisfaction.
• Partner with Product Managers acting as a conduit between customer expectations and product development, identifying trends and recommending system improvements and new features.
• Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.)
• Collaborate with Client Partners in identifying barriers to adoption of Diligent’s products and in developing strategies and approaches to remove these barriers and increase adoption.
• Identify expansion opportunities by exposing existing customers to the breath of Diligent solutions that can help enhance their eGRC journey.
• Develop and execute on a suitable training plan that helps you grow as a professional and remain relevant to Diligent’s customer base
• Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems
• Provide coaching and mentoring of Senior Specialists and Specialist team members on project management customer enablement and domain.

Benefits

• Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed