Aftermarket Parts Specialist

Cimarron•Austin, TX

6d•Onsite

About The Position

Position Summary: To coordinate activities necessary to fulfill customer orders for spare and replacement parts, including off the shelf and manufactured parts and equipment. To act as primary point of contact for customers. Essential Activities (with or without reasonable accommodation): 1. Communicate directly with customers (both internal and external) by phone and email. 2. Prepare customer quotes. As required, confer with Procurement and Engineering to assure that correct costs for materials and labor are used for the quote. 3. Enter quotes and customer orders into the ERP system. 4. For manufactured parts, coordinate with Production to assure that fabrication and assembly resources are available and scheduled to meet customer requirements. 5. Confer and coordinate with Procurement to issue purchase orders for parts and supplies necessary to meet customer requirements. 6. Coordinate with Materials Management and Logistics to assure that orders for purchased parts and manufactured parts/assemblies are shipped in accordance with customer requirements. 7. Coordinate with Finances to invoice customers correctly. 8. Coordinate receipt of RMAs (Return Materials Authorizations); and communicate with the warehouse. 9. Coordinate shipment of customer orders necessary to fulfill warranty repairs. 10. Enter information and updates into the ERP, to include order status and schedules. 11. Monitor scheduled shipments to ensure on-time delivery. Initiate corrective action to keep shipments on track. 12. Contact customers following sales to ensure ongoing customer satisfaction; and, resolve any complaints.

Requirements

Plans, organizes and evaluates multiple operational activities and/or makes professional recommendations using specialized knowledge of a scientific, technical, or administrative discipline.
Typically requires training in a community college and/or related experience or equivalent.
Typically required one year of related experience.
Uses computer functions such as complex word processing, built-in spreadsheet functions and creates macros; database searches and subroutines.
Interprets specialized documents on a regular basis so that the jobholder can initiate and ensure effective communications.
Writes documents related to unique or non-recurring issues that may involve expressing specialized terminology and phrases in plain language.
Provides analysis and/or completes project work by collecting and extracting data and assessing the relevant information in databases or other information.
Works within specifically defined policies, principles or objectives with some oversight from inside the company or from outside technical resources.
Deals with issues and problems that often require thoughtful reasoning before coming up with approaches or solutions.
Performs basic arithmetic dealing with decimals, fractions, ratios, percentages, etc.
Asks questions and searches out information which is not readily given or available.
The techniques, technologies or knowledge base are evolving. The jobholder is regularly required to upgrade skills and become familiar with new functions, techniques and practices.
Prioritizes own work within a changing schedule. Needs to create own work plans.
Does own work within a changing schedule. Needs to consider and anticipate others work activities to coordinate own activity.
Provides some guidance in specific skills to others.
Decides how best to reach specific goals within the framework of existing policies, principles or theories.

Responsibilities

Communicate directly with customers (both internal and external) by phone and email.
Prepare customer quotes.
Enter quotes and customer orders into the ERP system.
Coordinate with Production to assure that fabrication and assembly resources are available and scheduled to meet customer requirements.
Confer and coordinate with Procurement to issue purchase orders for parts and supplies necessary to meet customer requirements.
Coordinate with Materials Management and Logistics to assure that orders for purchased parts and manufactured parts/assemblies are shipped in accordance with customer requirements.
Coordinate with Finances to invoice customers correctly.
Coordinate receipt of RMAs (Return Materials Authorizations); and communicate with the warehouse.
Coordinate shipment of customer orders necessary to fulfill warranty repairs.
Enter information and updates into the ERP, to include order status and schedules.
Monitor scheduled shipments to ensure on-time delivery. Initiate corrective action to keep shipments on track.
Contact customers following sales to ensure ongoing customer satisfaction; and, resolve any complaints.