Aftermarket Sales Coordinator

Fairbanks Morse Defense•Beloit, WI

19h

About The Position

The Aftermarket Sales Coordinator is responsible for tracking and prioritizing all inbound customer inquiries, including phone calls, requests for quotations, and order processing. The CSC works in a fast-paced environment and must be able to successfully manage numerous inquiries simultaneously, while also bringing them to resolution as quickly as possible. The ideal candidate will be highly motivated, flexible, and customer centric.

Requirements

High school degree or Associate’s degree, preferred
Prior internship within business-related field preferred
High degree of written and verbal communication, ability to handle multiple assignments simultaneously
Ability to work independently, and support both internal and external customers and teams
High level of interpersonal skills in a customer service environment
Must be customer focused, proactive and driven to succeed
Must be professional, customer focused, enthusiastic, driven to succeed with a high degree of interpersonal skills
MS Office skills including Word, Excel, and Outlook
This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

Responsibilities

Manage all incoming customer inquiries and assign to Component Sales team members for execution
Respond to inbound phone or email leads, and work to identify a solution to the customer inquiry
Review customer purchase orders and process orders, with strong attention to details
Create post-sale documentation, including Certificates of Conformance and Long-Term Packaging letters
Maintain accurate records of all order documentation, including purchase orders and sales order acknowledgements
Monitor customer portals to identify new sales opportunities
Create and update customer records in SalesForce
Audit orders and proactively fix discrepancies with part numbers, quantities, shipping addresses, or sell prices
Support reporting requests to help drive sales activities
Attend internal training to strengthen industry and/or product knowledge
Other duties as assigned