Aftersales Operations Specialist

Polestar•Mahwah, NJ

About The Position

At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to take the wheel in supporting our Aftersales team in delivering operational excellence. Let us describe the challenge we offer The Aftersales Operations Specialist will be responsible for monitoring and supporting programs and initiatives that drive win-win solutions for Polestar consumers and its retail partners. You will take part in optimizing parts & service processes, managing retailer performance, performing routine audits and analysis as well as playing an active role in supporting various programs and activities. You will play a key role in working closely with our retail partners and identifying opportunities that support our consumer journey. This role may require10-15% overnight travel throughout North America as required.

Requirements

3 -5 years of experience in automotive industry or relevant dealership experience required.
Bachelor’s degree in a related field or equivalent professional experience.
Excellent communication skills both written and orally.
Ability to communicate with stakeholders internally and externally with a high level of professionalism.
Comfortable managing competing priorities while managing outcomes and deadlines.
Consumer centric mindset and able to understand the needs of a premium customer.
You thrive in a fast paced, ever changing work environment.

Responsibilities

Coordinate with the parts support and retailer support teams to be sure Polestar service points are addressed in a timely manner.
Support in communications for all parts and service-related activities to authorized service locations.
Create and update all service & parts bulletins and newsletters for our North American service locations.
Process and fulfill retailer parts orders and VOR requests, performing routine audits and tracking of parts inventory.
Collaborate projects alongside internal teams to launch new platforms and initiatives for retail partners, ensuring data accuracy and policy adherence.
Champion service loaner programs and fleets that meet retailer requirements, ensuring minimum counts and performing all necessary audits.
Take lead in retailer activations in our internal systems, ensuring seamless integration for accesses, platforms and provide coaching and guidance for new service staff.
Work closely with our Customer Experience department to help improve customer service and seek opportunities to mitigate escalations.
Administer access across aftersales systems, ensuring correct permissions, processing deactivations, and maintaining accurate records and data.
Process any required sundry payments to retailers.
Support with ad hoc projects as required.