Agency Director - In-Home Care Agency
About The Position
Caring Senior Service of Louisville is seeking an Agency Director to lead and grow our new local office. This is a high-impact leadership opportunity for someone with both business acumen and hands-on caregiving experience who is ready to drive growth, improve lives, and lead a compassionate team. As Agency Director, you’ll be responsible for overseeing and optimizing all aspects of the local operations—from care coordination to financial performance—while building a strong, client-centered culture. You'll lead with empathy and excellence, ensuring the agency meets both regulatory requirements and the high standards of Caring Senior Service.
Requirements
- Minimum of 5+ years in leadership/management, in healthcare, senior care, or service operations
- Demonstrated ability to lead and develop high-performing teams
- Self-starter with strong problem-solving, communication, and decision-making skills
- Organized, adaptable, and results-oriented
- A leader who leads by example—with empathy, integrity, and a drive for excellence
- Able to lift up to 50 lbs, stand/sit for extended periods, and drive as needed
- On-call duties required, including occasional nights and weekends
Nice To Haves
- Direct experience providing care to seniors is a strong plus (you know what quality care looks like firsthand)
Responsibilities
- Drive operational excellence through planning, audits, system oversight, and process improvements
- Inspire and lead a team of office staff and caregivers, promoting accountability and growth
- Identify and act on opportunities to scale the business, streamline workflows, and increase efficiency
- Build systems and team culture from the ground up, with a hands-on, entrepreneurial approach
- Conduct in-home consultations and safety assessments with compassion and precision
- Ensure caregivers are trained, motivated, and delivering exceptional service
- Ensure ongoing compliance with all state, federal, and local regulations
- Maintain all required licenses, accreditations, and documentation
- Manage billing, payroll, and collections
- Monitor budgets and margins to ensure sustainable growth and profitability
- Act as the local face of the agency—developing referral relationships, representing the brand, and driving local outreach
Benefits
- Performance-Based Bonus Structure
- Paid Time Off (PTO)
- Mileage Reimbursement: For traveling to and from clients homes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
