Agency Experience Manager I

Berkley•Fulton, MD

1d•$110,000 - $125,000•Remote

About The Position

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand. Why Join Us? At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry. What We Value A client-first mindset with a passion for delivering exceptional experiences Curiosity, creativity, and a drive to challenge the status quo Collaboration across disciplines to build smarter, more intuitive solutions Integrity, expertise, and a commitment to excellence Join us in creating a new standard in personal insurance—where protection meets possibility. This role requires frequent travel throughout the Mid‑Atlantic region (eastern MD, eastern VA, eastern PA, Washington, DC, and Wilmington, DE). Candidates must reside within this territory. #LI-AV1 #LI-Remote The Company is an equal employment opportunity employer As an Agency Experience Manager , you'll be an important individual contributor to the Berkley One brand, will be responsible for driving successful, productive relationships and growth with our agency partners and other networking partners. The ideal candidate will have experience contributing to successful marketing strategy and delivery. What you can expect: Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent Internal mobility opportunities Visibility to senior leaders and partnership with cross functional teams Opportunity to impact change Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education In collaboration with and at the direction of the Vice President Agency Experience Manager and Senior Vice President of Marketing & Distribution:

Requirements

Bachelors degree or equivalent experience
Minimum 3-5 years of successful agency management experience (high net worth insurance experience preferred, but not required) or equivalent
Experience contributing on a high performing marketing/distribution/sales team in a high growth, fast paced environment.
You are an outstanding collaborator
Incredible empathy and understanding of the needs of customers, both insureds and their agents alike.
An excellent, pro-active advocate for Berkley One customers and passionate about their brand experience
Exceptional oral and written communication skills, a communication style that is flexible to the situation, able to communicate clearly and with a purpose
A love of process and optimization and excited about the opportunity to experiment with building the Berkley One brand and telling the Berkley One story across multiple channels
Calm under pressure. Excellent organizational skills, integrity, and great follow-through on tasks.
Comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
A strong sense of accountability, fun and adventure
Natural curiosity, a love learning how things work and always looking for innovative improvements

Nice To Haves

high net worth insurance experience preferred, but not required

Responsibilities

Execute agency management strategies, including distribution management activities, in order to meet or exceed growth and profit targets by state and by agent/broker
In assigned geography, identify and appoint new agent/broker partners who will positively contribute to the growth of Berkley One. As well as manage out non-performing agents.
Lead agency business planning, including new business, retention, hit ratio, profit, efficiency and other targets
Execute activities and projects relative to business development, lead generation, networking and events, campaign management and brand building
Travel throughout the assigned territory is required and averages 60% of each week
Provide quote coaching and other new business assistance to agency partners
Track agency partner financial performance and pro-actively adjust strategies and tactics to leverage opportunities, revenue generation and the establishment of the Berkley One brand
Build successful connections between agency partners and relevant Berkley One functions in order to deliver exceptional customer service
Contribute to build of distribution capabilities in support of Berkley One’s business strategies and goals
Performs other duties as assigned